Square Online Thinks Items with Variations Always Have Unsaved Changes - Can't Update Stock

[cbstl]

For a awhile now, for items that have variations, Square Online thinks the item perpetually has unsaved changes. It doesn't matter how many times I save the item - if I go back to the item page and do nothing except click the cancel button, Square Online says, "You have unsaved changes. Are you sure you want to exit?"

This poses a problem, because it won't allow me to update stock on any of the variations in Square Online when it thinks the item has unsaved changes. The only workaround I have for updating stock on these items is to do it in the regular Square dashboard or the POS app. Items that don't have variations do not have this problem.

Anyone else have this issue? Is it a possible bug in Square Online?

[_Violet]

Hi @cbstl - Thanks for reaching out to us here on the Square Seller Community. Sorry to hear that you've run into this issue with your Square Online Store Items.

Since you have been experiencing this issue for some time now, it would be best for you to get in contact with our Square Online Store Support Team since their team specializes in supporting this product. They will be able to take a look at your account and settings to determine what may need to be edited in order to resolve this issue. They can also report this issue to our Engineering Team for further investigation if necessary.

If you'd like to speak with our Support Team by phone, you can give us a call anytime at 855-700-6000 between 6am-6pm. Your account has 24/7 access to phone support. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.

Please let us know if you happen to have any issues while contacting Support. Thank you!

[WhitneyMaille]

I have been having this same issue for some time.  Since all my items have variations it happens with every single item I view even if I view the item and don't make changes.  This is not an isolated issue.  This issue needs some immediate attention.  I'm sure there are other users out there experiencing this and not reporting it just like I have done for months.

[cbstl]

@WhitneyMailleFor what it's worth, I reached out to customer support directly about this issue and their response was that it's expected behavior. Here was their exact response:

Thank you for your response. The save prompt on items with variations even when no change have been made is normal behavior. This is just a safety measure to prevent deleting unsaved information and will prompt you to save even when no changes have been made.

I responded to that support person with the following, but they did not follow up after that:

If I could provide some feedback, this normal behavior is rather confusing for the user. Getting a prompt that says, "You have unsaved changes" in bold lettering when I know I don't have unsaved changes doesn't make a lot of sense. As a safety measure, it's also not clear why it would only apply to items with variations given that items without variations would also need to be protected from preventing unsaved information. Perhaps better wording on these prompts to reflect the actual intent would be helpful. Thanks for considering.

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[CutePooch]

I am wondering how to change the stock to out of stock to in stock? Thanks so much!