Square Online: Share Blog Story on Social Media

[taylorandjones]

Hello, I'm a Square Online seller and website designer for Square Online sellers.

I'm running into an issue and hoping someone can help.

I've toggled Story > Story Header > Content > Social Icons

When I press one of the social media sharing links (Pinterest, for example) on a live Blog/Story page and launch the social media page, I receive an error when attempting to share the story post. I've tested this with my Square Online site and my clients as well. 

This is important feature for driving website engagement.

I appreciate any helpful guidance or advice.

Screenshots, link and help doc are posted below for reference.

https://www.taylorandjones.com/s/stories/get-engaged-with-human-intelligence

https://squareup.com/help/us/en/article/7085-create-stories-in-square-online-store

[MJD]

Hey @taylorandjones!

Are you still experiencing this issue? I have just been on to check and all seems to be working from what I can see?

Hope that it is fixed and working as expected.

[taylorandjones]

Hello @MJD Thank you for your reply!

Just double checked my stories/blog and two clients blogs and I'm experiencing the same error.

I'm testing the Pinterest share button.

Today's screenshot is attached for reference.

https://www.taylorandjones.com/s/stories/how-real-live-chat-can-generate-hot-leads

I appreciate any suggestions!

[JJ_]

Hello there @taylorandjones 

I was able to reproduce the error with the Pinterest share button, and Facebook and X(Twitter) worked without a problem. Has this been the case for your customers as well?

If it has then I would recommend reaching out to support with your evidence so they can file a ticket and get this escalated to our Ecommerce Advanced Support Team. As a reminder, they can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.