Shipping Status - Label Created

[Kobra916]

Square/Weebly Online Store is new to us and I can't seem to find any information on this. However all our Shipped items show "Shipped - Label Created" from the dashboard and not showing if the items are delivered or not. Is this normal behavior? Does it ever update to Delivered status from our dashboard?

Thanks!

[My-Caffeine]

Hi Kobra916 @Kobra916 

It took us a while to figure out the shipping as well, luckily we only have one size package.  I found some Square fun facts here, (link at the bottom) but if I remember correctly it was a setting within one of the carriers.  To view your shipping settings, you have to go to your "online store" settings, then to shipping. 

https://squareup.com/help/us/en/article/6910-set-up-shipping-areas-and-rates-with-square-online-stor...

Hope this helps, if not PM me, and I will reach out to our shipping department in the morning and ask them. 

[nandorg]

Did you ever find out how to fix this? I'm having the same issue on my orders where the status stays at Shipped (Label purchased) even well after the item was actually delivered to the customer.

I have a feeling this is why the order details/confirmation page never updates to say it's been shipped and delivered and stays at "Thank you! We've received your order"