Refund notification to customer

[Jaime33]

If you issue a refund to a customer are they automatically sent an e-mail for the refund?

[Summer2024]

Hi there, @Jaime33 👋

Customers will not receive a notification regarding their refund unless the refund is manually resent.

If the original sale was made with Cash, Check, or the Other Tender option, the customer won’t receive a notification. If they need proof of the refund, they can contact you directly to send a refunded payment receipt.

Customers can also check their card statement to see if the refund has processed. Refunds from Square will show on a statement as SQ*, followed by the Square seller’s name or business name, and business type.

You can check out more information in this Support Article regarding refunds. 😊

If a customer would like to see their receipt and that a refund was issued, they can go here and the receipt will show that they have been refunded. 

I hope this helps!