carsonbroom
08-24-2021
08:53 AM
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Product Titles get changed in Facebook Data Sync
Hello, When syncing my products to Facebook, product titles include a random size: "Product Name - Size" I'd like for them to display las they are on my website, "Product Name" and not "Product Name - Size" I have attempted to reset the data feed between Square and Facebook, re-import products from my catalog and have reached out for direct help from Square and Facebook. Any help is appreciated.
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pessosices
08-25-2021
09:46 AM
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Hey @carsonbroom
This has to do with the way Variations work.
Variations essentially function as completely separate Items, nested into a group.
This allows individual inventory numbers and other control.
When they get imported over to Facebook, they essentially break out of the Group and into their own separate items.
As to solutions for it - I just go into my Facebook Shop and delete all but one, so it's a smoother experience for the customer, and it just opens up the Square Online Store anyway. But as soon as any of those items (names or prices) are edited on Square, if you have Square Sync enabled, it just resyncs and repopulates all of them into Facebook again.
I hope this helps explain things,
Pesso
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