x

Out of stock error on website when there is stock

I test out my website occasionally, especially after I have entered a coupon and added new items. I continuously get an out-of-stock error. I have 2 options on how to get items, either store pick up or shipping. Experimenting I clicked on store pick then back to shipping now it works. I tried the same in an incognito browser same thing! This is not the first time I have noticed this but any new customers would not know to switch and this may be the cause of customers not completing an order.

CRICEBOOKS_0-1673928514989.png

 

328 Views
Message 1 of 2
Report
1 REPLY 1
Square Community Moderator

Hi @wingit1 - I'm sorry to hear that this issue with your Square Online Store has brought you to the Seller Community😥

 

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you. For this type of issue, I suggest that you get in touch with our Support Team via phone or email

 

The best way to reach out is by phone because our team can look at your account with you and help you make adjustments in real time. If you haven't already, please reach out directly by logging into your Square account and heading here.

Violet
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.



281 Views
Message 2 of 2
Report