Online Store: Why does my site show as 'not secure'?

[superchunk]

I recently switched over to the new online store powered by Weebly. It was working fine, until I upgraded and added a custom domain (my website is hosted by Wix). The link works, but it is NOT SECURE and it has caused all of my products to state, "not accepting payments at this time." I tried switching back to the domain that Square automatically assigned to our Weebly store, but I cannot find an option that lets me do that. It says SSL is automatic, to give it some time and it will override, but it's been about 10 hours since I switched domains, and it is  still not working

[bbrier3]

I just had the same problem and the Unpublish - re-publish sequence worked perfectly. I am using a custom domain from another host so I'm guessing the problem may have had to do with the sequence of events. Anyway, that worked!

[danni111]

I just launched my store, but for some reason when I post the link for others to see and then click it, a pop-up that says "Connection not private" appears.

How do I fix this?? My shop is dannimayshop.square.site

[mbpos]

Did you ever get a direct response about this issue? This is the exact same issue I'm having with my site. None of these threads directly discuss the solution to resolving this issue.

[danni111]

Or rather, it says "Connection not private"

[Joe]

Hi there, @danni111 👋 Thanks for reaching out to us here on the Seller Community! We are happy to have you! Welcome!

I've gone ahead and merged your post into an existing thread of Sellers who were also seeing this same connection not private message on their Online Store. @Isabelle__ wrote a helpful Best Answer that will give some insight as to why this is appearing, and the steps toward a resolution.

Feel free to bounce over and let me know if you have any questions! We are here to help. 

[mrshensleyja]

Isabelle's suggestions isn't helpful at all. someone please provide a step by step solution and speak english for those of us who are not web developers. start at step 1. why did I request to transfer my secure https:// site but get an unsecure www. site??? and why is it impossible to get support around here? what a terrible service. highly disappointed!

[Sashby3]

I am having this trouble also. Please advise. 

[BernadetteA]

Hi @Sashby3 Welcome to the Seller Community! 

The issue is most likely due to the site missing the SSL, or the SSL stuck on a re-issue. If you provide your site URL we can confirm this. 

If you have an original Weebly website, you can try to troubleshoot on your own by clicking Edit Site > Settings, then enabling the SSL. If it says it is already enabled, click disable, wait about 30 seconds, then click enable again. 

[Sashby3]

Hi, my url sherryashbyart.com

Ty!

[BernadetteA]

Thanks for posting, @Sashby3 

Your site is loading securely for me. If you see something different on your end, please reply back with a screenshot of the browser including the address bar. 

p.s. Welcome to the Seller Community! 😊

[vseabury]

Family First - Family (1faisonfamily.com)

[_Violet]

Hi @vseabury  - I'm sorry to hear that this issue with your Square Site has brought you to the Seller Community! 😥

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with our Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.

[vseabury]

I am having the same issue.  Please help.  Noone can access my site because it says it is not secure.

[danni111]

Hi @isabelle , I was sent here because I was having an issue similar to superchunk. I've tried the things you've suggested in the Best Answer post and am still having the problem with the "Connection Not Private" screen showing up. My online store isn't connected to a custom domain, and I've tried unpublishing and republishing my site.

[mhaghiac]

Online Store: Why does my site show as 'not secure'?

I recently switched over to the new online store powered by Weebly. It was working fine, until I upgraded and added a custom domain . The link works, but it is NOT SECURE and it has caused all of my products to state, "not accepting payments at this time." . It says SSL is automatic, to give it some time and it will override, but it's been about 48h since I switched domains, and it is  still not working. Thanks

[mhaghiac]

I recently switched over to the new online store powered by Weebly. It was working fine, until I upgraded and added a custom domain . The link works, but it is NOT SECURE and it has caused all of my products to state, "not accepting payments at this time." . It says SSL is automatic, to give it some time and it will override, but it's been about 48h since I switched domains, and it is  still not working. Thanks

[Joe]

Hi there, @mhaghiac 👋 Thanks for reaching out to us here on the Seller Community! We are happy to have you in the fold.

I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding the 'not secure' status. Take a look at this Best Answer from Isabelle! It is helpful and can help clarify.

Let me know if you have any additional questions! We are here to help.

[faithandchic]

Hi I need help! I have been reading through this thread and tried everything suggested to no avail!

I have the site linked up to the domain i own , but still getting the whole site is not secure message which is preventing new customers from ordering online. PLEASE help! how do I get this resolved ASAP?

It has definitely been more than 48 hrs. and once again I did try all the troubleshooting suggestions.

[Joe]

Hi there, @faithandchic - thanks for reaching out and joining us here on the Community, so sorry to hear about the continued trouble with your Online Store!

If you've tried all of the listed troubleshooting above and are still having trouble, we would recommend reaching out to our Support Team as soon as possible. They can get some visibility on your site and settings to make sure everything is in order.

We will keep an eye out for your contact!

[LaudShawarma]

My website keeps showing Not Secure on the browser. This is making it appear not to be safe for customers to shop. On some browser, it appears as page not found.

Please help.

Thanks

LaudShawarma

[Valentina]

I've moved your post to a thread where you should be able to find the answer to your question, @LaudShawarma. If you're still running into trouble after trying the suggestions in the Best Answer, either let us know here, or reach out directly so we can dig in with you.

[LaudShawarma]

@isabelle I tried everything you suggested on here. After unpublishing and re-publishing the site, it still says Not Secure.

I have reset my domain and made sure that the IPV4 is pointing to my square shop, still says Not Secure.

I need help please. 

I have not been able to get any help and this has been going on for days. Customers are not confident to shop on my site because of this.