(Known Issue) Unable to view Categories in Website Navigation Bar

[OwenAndGraham]

The title of this thread has been edited by a Square Moderator from the original: "Unable to view Categories in Website Navigation Bar"

I am actively building my website and have created several categories for my products.  I can add the category to the Navigation Links menu, but it does not show within the actual Navigation Bar of my website header.  The same category does show when selecting Shop All.  

Is there something I am missing to get my categories to show within the Navigation Bar?

Website: https://owen-graham.square.site/

This screenshot shows the Accessories category in the Navigation Links but not in the Navigation Bar.

This screenshot shows the Accessories category available in the Shop All menu.

This screenshot shows the Accessories category in the Square Dashboard and that it is enabled to be visible for the website.

[_Violet · Accepted solution]

Hi @OwenAndGraham - I'm sorry to hear that this issue has brought you to the Seller Community.

This is currently a known-issue within Square Online. Our engineers are aware of this and are currently working on a solution.

I can reach back out to you here, once I receive any updates on this. I appreciate your patience in the meantime 🙏

[OwenAndGraham]

Do you know if there is any expected resolution date?  I'm actively trying to migrate my website from Shopify to Square and this is a big hinderance. 

[OwenAndGraham]

I apologize.  It looks like this is working now! 

[_Violet]

Good to hear, @OwenAndGraham! Our engineers did let me know this appeared to just be a sync delay.

[GarrisonWhite]

I am still experiencing the same issue. Does it need to be resolved on a site-by-site basis?

[mlgaspar]

All 300 of my categories have been gone for about a month. Any luck on your end @GarrisonWhite ?

[L3002]

I am having the same problem. I have made no changes that would affect this on my site. Not all the categories are showing under my Shop All navigation header. Yet, they are visible on the site like the OP posted. This is a new problem since the migration work being done via Square, not anything I have changed on my site. What is the recommendation?

[L3002]

In the navigation header on my site I have "shop all". It used to display all my categories under it. The box is checked that the categories are to automatically show in the "shop all" header. But they do not. I have items in these categories and they are not hidden. This was working fine until some of the recent migration was taking place by Square and now it is not working.