Items disappearing from a category

[StuartC]

While adding an item to a category all the other items in that category disappeared. Square doesn't keep backups and the is no way for me to backup my site. Support can't figure it out. I'm furious. And there is now way to add a category's items from the dashboard back to my site, I have to add them on at a time. This will take days. I have just about had it with Square. FED UP!

[Epperlyairinc]

I really need help I know there is a lot of money I put on square and it need help how this is happened. And the invoice is l but is not there or it is but it’s just little information I just need help asap

[AshleyK]

Thanks for reaching out to us! I really want to get you the help you are looking for, but can you please give me a more detailed example of what's going on with your online store specifically? Which items are disappearing and what troubleshooting steps have you tried so far? 

I look forward to working with you. 🙂