Issues Paying for Square Online Plus Account Plan

[marc_nook]

Hey there - 

I've been receiving emails that my site is going to be taken down because the Plan needs to be paid. 

I see this message when I go to Online from the dashboard:

Your Square Online Plus Account is overdue.  (This message is highlighted in orange - but you can't click on it go someplace to actually make the account current.)

However, there IS NO PLACE to pay this or update the payment information.  I updated the information from the main Square dashboard a few days ago - but that didn't make a difference.

Any help would be appreciated.

Thank you.

Marc

Is there a different place to update payment information for the Online Account Plus?

[marc_nook]

Square has been ZERO help with this.  Working on my own solution as my site has now been unpublished.

[MayaP]

Hello @marc_nook,

I appreciate your patience and apologize our support team has not been more helpful. I want to help in anyway I can! 

Can you provide a photo of the email? Have you been able to get in contact with support? 

[MayaP]

Hey @marc_nook,

I am just checking in. Did you still need help with this?