x

I have an old site that needs unpublished

I was just told that three sites created back in 2020 are still visable with a google search. Thing is these sites do not show up in my account. is there anyway that someone can assist me with unpublishing these?

469 Views
Message 1 of 4
Report
1 Best Answer
Admin

Best Answer

Hi @CGeerts, thanks for posting and welcome to the Community 👋.

 

As @JK_Fiber_Art mentioned, there's not much we can do to assist on the Community, unfortunately. 

 

You said these site do not show up in your account. Did you have a different Square account when you created these websites ? If that's the case, are you able to log in to this former account ?

 

Otherwise, our Support Team can definitely help unpublish these websites for you. They might need to verify some security questions first, so the quickest way to get this resolved would be to call them directly on 1-855-700-6000 (Monday to Friday, 6am to 6pm, PST). 

 

Hope this helps !

Lou
Community Moderator, Square

View Best Answer >

367 Views
Message 4 of 4
Report
3 REPLIES 3

That would be an area that either Tech or Customer Support should be able to take care of - Customer Support may refer you over to Tech Support but, I think I would start with them.   The volunteer Community Members here don't have access to User Accounts - we can help with many issues but, when something has to looked at behind the scenes, you need direct assistance from Support.

443 Views
Message 2 of 4
Report

 Thank you @JK_Fiber_Art I did open a ticket, but saw other posts here from a while ago and thought it might not hurt to ask. 

I appreciate you taking the time to respond. 

442 Views
Message 3 of 4
Report
Admin

Best Answer

Hi @CGeerts, thanks for posting and welcome to the Community 👋.

 

As @JK_Fiber_Art mentioned, there's not much we can do to assist on the Community, unfortunately. 

 

You said these site do not show up in your account. Did you have a different Square account when you created these websites ? If that's the case, are you able to log in to this former account ?

 

Otherwise, our Support Team can definitely help unpublish these websites for you. They might need to verify some security questions first, so the quickest way to get this resolved would be to call them directly on 1-855-700-6000 (Monday to Friday, 6am to 6pm, PST). 

 

Hope this helps !

Lou
Community Moderator, Square

368 Views
Message 4 of 4
Report