- Subscribe to RSS Feed
- Mark Thread as New
- Mark Thread as Read
- Float this Thread for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Funds trapped between Weebly and Square
How can I get Square to release my funds and process future payments?
My Weebly account was using the Square integrations to process payments on my Weebly hosted website. However a total of $1240 (8 transactions) in credit card payments has not been released to my bank account. My square account it seems was not fully set up and I am unable to fully set up my square account, because your system can't verify us. We get an error "We cannot approve you to take payments"
I think Weebly auto linked our square account when they were acquired by Square but we just started using our ecommerce tool recently and now it's been a huge headache. I've spent 4 hours on the phone with about a dozen Square/Weebly support associates and they just keep saying they'll escalate my case and they'll get back to me.
I've had no resolution for over a full week.
Part of the problem is you don't permit entering a PO Box as a business address even though the prompt is the match what is on our IRS documentation. Even when I use a personal home address I cannot continue setting up my account.
My organization is a charity non-profit. We really need your help ASAP so we can continue processing payments and receive funds this holiday season.
I disconnected Square as the payment processor from the Weebly site and now I can't reconnect it because the error message says I need to enable credit card processing on my square account.