‘Add to cart” not working in iOS

[NJKnits]

When clicking on the “add to cart” icon in iOS, a message comes up that says “you have nothing in your cart”, and items will not add.  This happens in every browser I’ve tested.  Customers cannot add items to their cart I’d they are using iOS.

[Alex_]

Hi @NJKnits,


Thanks for posting and happy to look into this for you.


In order to make sure i'm understanding, what website builder did you use to create your site (Wix, Weebly, GoDaddy, WooCommerce etc.)? Also, can you provide the URL to your website/page along with a screenshot of what you are experiencing? Thank you!


Please let me know by replying in this thread. I'll keep an eye out for your response.

[NJKnits]

I used Weebly, and I get to my website for editing through the Square dashboard.  My website is www.NJKnits.com.  Here is a screenshot of what happens when a customer tried to add an item to their cart if they are using iOS:

* I have tried twice to add the screenshot.  It is there as I am writing the post, but disappears when I click the “post” button.  I’m not sure how to get the screenshot to you.

[Alex_]

Hi @NJKnits,

No worries. I just sent you a private message, hopefully you can attach the image through there. 

[NJKnits]

[Alex_]

Hi @NJKnits, 

Thank you for that information. When mentioning you've tested this issue on multiple browsers, can you let me know the specific programs used? We are aware of an issue affecting iOS user on Safari, but not on any others. 

Please let me know by replying in this thread. I'll keep an eye out for your response.

[NJKnits]

I tried Safari, Firefox, Chrome, and Edge.  None worked.  BUT, after not working for literally MONTHS, it is all of a sudden working today (haven’t tried Safari yet).  I have no idea why - I made no changes, changed no settings.  Bizarre.

[Alex_]

Hey @NJKnits,

That's so strange. The next time this happens, I recommend directly reaching out to our support teams to have them look into this more on the back end.