Website integration issues with social media platforms

[Joanna4]

I have tried to integrate my square/weebly website with my facebook and instagram shop.  Unfortunately I am having several integration issues and not sure how to rectify them:

1. The product descriptions are not transferring correctly bits of code are appearing in the description.

2. The products are coming across jumbled.

3. I am unable to create categories to sort them;

4. The product image displayed is not corresponding to the correct price. 

Anyone else having these issues? Any ideas on what I can do to rectify them?  Open to other solutions too.

[Seamus]

Hey @Joanna4,

I was hoping someone might be able to chime in with some advice here before I replied - it sounds like you're seeing a lot of issues with this integration!

I wish I was able to give some further advice here, unfortunately I'm not familiar with either integration outside the general support advice we have available for connecting Online Store to Facebook and Online Store to Instagram and wasn't able to locate many more resources.

Your next port of call would be to file a support ticket, and include as much info about the issue as possible. If it's not solvable by Square, they'll pass your ticket on to Weebly support.

In the meantime, you may also want to try disconnecting and reconnecting these integrations to see if this helps at all!