Website Not Showing Correctly on Phone

[trickdogdesigns]

Our Square Store website isn't showing correctly on iPhone or iPad. It is being shortened and we are missing some of our logo across the screen.  It shows up fine on a desktop.

[Seamus]

Hey @trickdogdesigns,

Thanks for getting in touch and sorry to hear you're having trouble with your online store!

This one is going to be a little tricky to troubleshoot via our Community forum, so if you'd like immediate help by support, who will also be able to directly look into your account, you can call on 1800 760 137.

Otherwise, I'll do my best to help! So I can get a better sense of the issue, are you able to:

- Post the URL of the website

- Post screenshots of how it appears for you on mobile vs on the web

- Check how the website appears in the website editor preview in both web and mobile forms - does the preview here display differently to what you see on the live site? Can you post screenshots of the web editor preview alongside how it appears on your computer and mobile devices?

Let me know and I'll do my best to help, or feel free to call the support number above for further assistance 🙂