Expediting ID verification without new smartphones

[osd]

Its frustrating to know that in the last 2 months I received 3 emails from square related to identity verification.

The first and last one are the same. They wanted me to use the veriff app for me to verify myself.

The second email wanted me to enter personal info on their website to which I did.

I talked to a bunch of agents working through square and they stated all emails are valid.

I can't use the veriff app because I have an old computer with no webcam and the smartphone I have is a blackberry Q10 and I don't have a friend to borrow a phone from.

So I took an agents advice to reply back to their email.

I had my account for over a year and such verifications never occured before august of this year.

Why do I have to do such a song-and-dance to complete the verification process? I already talked to over 10 agents both through the chat and over the phone. some of them think the emails are phishing attempts and one banking agent had tech difficulties with her computer.

This is frustrating and I have customers and I'm almost ready to look for a new payment provider especially when I have to wait 1-2 business days (which translates to 3-4 days since today is friday).

I hate having to put up with a provider that decides when to freeze or otherwise play with my account through no fault of my own.

[Michael_L]

Governments have started adding new requirements for user verification, which I suspect is behind this.  I've had similar requests for verification from online trading apps and some other finance products that I've been using for years.