Square charging for canceled subscriptions

[AmberFry]

I tried the square text marketing and it was only suppose to be $10/month +each text fee. It sent out zero text but charged me $20. Twice the price. Since I canceled the marketing subscription in the beginning of October. So why did square charge me $20 again for November marketing when it's been canceled and shows it's canceled! And still hadn't sent any text messages out for marketing. And I can't even call customer service to find out. 

[TheRealChipA · Accepted solution]

Hey @AmberFry.  You can call customer service using one of the contact methods here.  If you were trying to reach them over the weekend, they have limited support, but you should reach a person today. Ultimately, they will have to look at your account and determine what is going on so that they can correct the issue.