Square Marketing emails not coming from my set email address

[Lisa3002]

When sending an email through Square Marketing, the emails appear as coming from "marketing. messages....(xyz) @ squaremktg.com .

I have confirmed that the email sender profile settings are correct. The emails come from my business name. However, when I send a test email to myself, the "from" email address comes from a square marketing email address and the "reply to" is square, not the one I have set in the profile. 

What's up with this?

[DinaLRosenberg · Accepted solution]

That is how the marketing works- same with emailed receipts- the "send from" email is always changed to the square program. 

[Lisa3002]

OK. I understood differently based on a different post. But when I looked in settings in the customer directory, I guess that the email refers to the one at the bottom of the receipts, not email marketing. If someone were to reply to the square generated email "reply to", how do I find that message? Or does that come to my inbox automatically based on the email I have set up in my account?

[Headpinz]

Hey @Lisa3002,

Replies to your email marketing or text marketing will show up in your Square Inbox.  This can be found in the top right hand corner of your dashboard. 

Your admin accounts will also receive an email with the cusotmer's reply.  Something like this-- 

I belive you do have access to both but some replies may require Square Message Plus.

If this help, please be sure to mark as best answer or let me know if you have any questions! 

[Lisa3002]

Thank you.