Email Marketing going to Spam; Verified email under Settings has dissappeared

[wanderinggoat]

This was marked as solved some time ago but, sadly, two-months later and this issue is still unresolved. I am beyond frustrated at the poor customer service on behalf of Square. 

We have sent a number of marketing emails in the past from our verified email in order to avoid the newsletters landing in Spam folders. Recently, our marketing emails began to send again from the generic squaremktg.com and the option to send from our verified email has disappeared. I called support and they were also baffled as to why the option was missing under Settings. I was told that I would receive an answer within 1-2 business days, and that has not happened.

I was told that if we own our domain, that we need to connect with the Square Online Support Team. I have tried to do for almost two-months and have yet to receive any info whatsoever. 

[alexandriak]

Google and Yahoo have implemented new requirements. Are you familiar with these requirements?

[wanderinggoat]

Yes, our issue seems to have perfectly timed with the new DMARC requirements that Google and Yahoo imposed on February 1st. In order for our emails to send without the string of numbers associated with our store ID, we needed to authenticate our email with new DNS settings. We own our domain not hosted by Square and have updated the settings with our domain host. As per this article,  we need values provided by Square to add DNS TXT records so that marketing emails send via our registered domain. We received values on Friday and added the records but cannot verify that emails will be sent correctly moving forward. Additionally, the ability to choose which address will sent marketing emails has disappeared under Marketing > Settings .

[wanderinggoat]

After sending DNS settings that haven't resulted in us allowing to send emails from our registered address, Square has yet to respond for several days to any requests. I am beyond done dealing with this and am actively looking for a new POS provider.