I am having problems creating a Square SMS Text marketing campaign offering a discount for multiple items.
My goal is to create a SMS Text message with a coupon that offers a 10% discount on all cookies purchased in our store (we only have one location and we don’t have a website that takes orders). All the cookies are in one category named “Cookies”. I also have other categories for bulk coffee, drinks, custom orders, etc.
From the Marketing menu I select the Send a coupon option and select Design Campaign.
I enter the text in the Create message box.
No image option, Emojis, or Custom Links were entered
Under Coupon Type I selected Percentage off and entered 10% off
Maximum Value option was not selected
I wanted the 10% discount coupon offer to only apply to cookies.
By selecting the Category option in my example the “Cookie” category the program message indicated the coupon would only be “Redeemable in-store only. Discount applies to the highest-value item in cart for each selected category” If multiple cookies were placed on the order only one of the cookies was discounted 10%, the remaining cookies were marked at full price.
By selecting the Specific item option I had to manually select the 13 cookies I wanted to include from my entire list of items. After malicious selection of the qualifying cookies when I sent myself a test coupon when selecting a list of multiple cookies the 10% discount was only selected for one of the cookies in the list. The same problems as in the category selection.
I have not been able to determine how to create a marketing coupon for a percent discount for multiple items.
I realize I could create a 10% discount for cookies and send out a custom message indicating the discount on cookies in the message. Using this approach I would not know who redeemed the coupon discount which is one of the reasons for having a marketing program.
I hope that someone has discovered a work around to this obvious problem within Square. I have contacted Square support multiple times and not got any success in meeting this straight forward requirement.
In Review
I find the marketing program for designing a campaign is lacking in functionality and ease of use. I will still attempt to use the square marketing program but if I continue to have the number of problems that I have had to self discover I will be looking for other options to help in my marketing.
