I just created a new item coupon and it appears that the coupon functionality has been moved from Square Online to Square Marketing. Some things appear to not be working quite the same under the new system.
We offer ticketed events periodically and our club members are always given a coupon code to get $5 off each ticket. So if a club member buys 4 tickets, the coupon gives them $20 off. It has *always* worked successfully in the past.
This functionality no longer seems to work. I set up a new coupon for $5 off a specific item and even set it to allow customers to redeem the coupon more than once. However, at checkout, the coupon is only applying one time; regardless of how many tickets the customer is trying to purchase. I pasted a screen shot below of the coupon only applying one time to the item instead of two times for both tickets. It should be a $10 total discount in this case.
Maybe there is some other setting in the new setup I am missing? Anyone else seeing this same issue??
Side note to the Square Team: why are you now unable to edit an existing Coupon under the new format? Once activated, you can't alter the coupon which means you have to cancel it and create a brand new one from scratch.
Appreciate the help! Thank you.
I just spent over an hour with Square Support troubleshooting this issue. Guess what? This is now an 'improved feature' of Coupons in Square Marketing. Read here: https://squareup.com/help/us/en/article/8381-important-changes-to-your-square-online-coupons
Creating a new coupon in Square Online is not an option. Under Marketing, you have zero way of applying a $ or % off a specific item and have it apply to more than one purchased (see attached screen shot). The only way to remotely make this work is by applying a % off to all items...which only works if you limit the customer to only being able to purchase the one item you are trying to discount.
This is a serious design flaw, one that I had the Support team submit as a complaint. Whether that goes anywhere is another story. In the meantime, please let the Square Marketing team know how much you enjoy the reduced functionality.
We're experiencing the same issue. I set up an item coupon for $15 off each ticket, no limits on the number of times the coupon can be used. If someone buys multiple tickets, the coupon is only discounting the first item. It should be discounting $15 for each item in the cart. Screenshot below
I just spent an hour on the phone with 2 people from Square Support and their manager. What a waste of time. The manager just told me that the "Product Team" made the decision for "coupons" to function the way "they" want them to and not the way their customers want them to. "Oh, it impacts your business? Sorry - this is the way it's going to work from now on so just suck it up." What a sorry way to run a business in this day and age.
They made online coupons unusable. We offer our members 10% off certain categories. This worked beautifully before someone without any user knowledge decided they knew better. For example, if you purchase multiple tickets for an event, you only get 10% off the first one. What genius at Square dreamed that one up? After 6 years using Square, I guess we're not important enough. So we're shopping for an alternative company that actually cares about their customers. What alternative systems do members of the Sellers Community recommend?
It's not a bug. They did this on purpose. I just spent an hour on the phone with 2 people from Square Support and their manager. What a waste of time. The manager just told me that the "Product Team" made the decision for "coupons" to function the way "they" want them to and not the way their customers want them to. "Oh, it impacts your business? Sorry - this is the way it's going to work from now on so just suck it up." What a sorry way to run a business in this day and age.
They made online coupons unusable. We offer our members 10% off certain categories. This worked beautifully before someone without any user knowledge decided they knew better. For example, if you purchase multiple tickets for an event, you only get 10% off the first one. What genius at Square dreamed that one up? After 6 years using Square, I guess we're not important enough. So we're shopping for an alternative company that actually cares about their customers. What alternative systems do members of the Sellers Community recommend?
I just spent over an hour with Square Support troubleshooting this issue. Guess what? This is now an 'improved feature' of Coupons in Square Marketing. Read here: https://squareup.com/help/us/en/article/8381-important-changes-to-your-square-online-coupons
Creating a new coupon in Square Online is not an option. Under Marketing, you have zero way of applying a $ or % off a specific item and have it apply to more than one purchased (see attached screen shot). The only way to remotely make this work is by applying a % off to all items...which only works if you limit the customer to only being able to purchase the one item you are trying to discount.
This is a serious design flaw, one that I had the Support team submit as a complaint. Whether that goes anywhere is another story. In the meantime, please let the Square Marketing team know how much you enjoy the reduced functionality.
I just spent an hour with 2 people from Square Support and their manager. What a waste of time. The manager just told me that the "Product Team" made the decision for "coupons" to function the way "they" want them to and not the way their customers want them to. "Oh, it impacts your business? Sorry - this is the way it's going to work from now on so just suck it up." What a sorry way to run a business in this day and age.
They made online coupons unusable. We offer our members 10% off certain categories. This worked beautifully before someone without any user knowledge decided they knew better. For example, if you purchase multiple tickets for an event, you only get 10% off the first one. What genius at Square dreamed that one up? After 6 years using Square, I guess we're not important enough. So we're shopping for an alternative company that actually cares about their customers. What alternative systems do members of the Sellers Community recommend?
