Stuck in CBD Loop!

[PizzaIsLife]

Square micro loans have been super helpful to get my business through slower months and also to reinvest into my company. The last two months I have been declined due to an audit that revealed I had a tab for a CBD soda I sold last year. I was prompted through the request for more information to apply and go through the process for product approval. I do not carry the product any longer, and I requested to be disenrolled, and it took dozens of phone calls to both loans and customer service to finally have the resolve and to be able to unsubscribe even though I personally did not sign up, I was prompted to by their assumption I carried it. I took the tab off the menu, I took pictures of my grab n go. They even asked me to send COA for a non CBD kombucha that shared the same sales tab because it was the same price. 

I have been declined the last two months. I call everyday 🙂 yes, and my name is really Karen! Some team members are more helpful than others,  I get assurance that I am up to date, BUT for some reason CBD has a hold on my application and will not let it go, they will not email, or call me ( they are a no phone contact department... ) I am sorry but this company is holding me up for the opportunity to expand, and grow. My hands are tied, and I have had no resolve and we are going on three months. 

If anyone has any information.. and SQUARE peeps if your are reading this..... PLEASE notify CBD department they need to be part of the solution! Put down your pipe, get off your papasan, get some adult clothing on, go to work, pick up a phone and do a better job. 

[marielmt]

@PizzaIsLife 

We appreciate your post!

Since this this information is account specific, we will follow up with you over email.

Thank you!