Square loan approval, then denied for “associated account”

[Isaiahbtc]

I was preapproved for a square loan, once I applied for it I got denied for an “associated account “ 

I called immediately because that’s obviously fraudulent activity. 

Support tells me they will escalate my case to a escalations manager. 

Escalation emails me and says my account is associated with another email. 

I urgently responded because I only have 1 square account. Could someone be using my info ? I’ve had many square loans and never had to deal with something like this. 

Anyone dealt with something similar? 

[VanKalkerFarms]

I can't say I have heard of that issue specifically.  That is definitely an account specific issue that is tough.  I'm not even sure what that could mean as an email can only have one account.

Please post back here what details you get if any more.  

[Twpchair]

The closest one I have seen was the guy who was a approved and boom gone over a prior loan 58.00 outstanding bill that the owner didn't know his “silent partner/investor took out and they parted ways. Square just took the 58.00 dollars at the 60-day mark but it left him with a default in the loan column. I don't let employees, or leave any login credentials in the cash register type thing. Usually, ID theft are going to nail you fast and hard, and move on. They wouldn't sit around for a random loan to pop up. Definitely, need more information. BTW, wishing you the best wishes for 2025! 

[Twpchair]

The last one I saw that had this issue was a gentleman who had a business partner/investor is how he put it. Didn't sound all too formal like an LLC or legal partnership. He had access to all Square information and he was put on his bank as well by this gentleman. He did take an offer from a few square loans and the only way the business owner found out was he didn't pay the final payment of 58.00 yes, 58.00! Which left him in bad standings. Offered a loan and boom jerked it back! Does anyone have access to your email address and square information like login etc.? We have employees and if im not there and the power goes out they have to log on again. Only 3 of us will be in 5 minutes. My husband, my son, and myself. A random ID theft of your email for a loan is very odd and IMO as a bad ID theft victim 13 loans, 4 personal loans, and a bank account at zero! This doesn't seem to fit the bill. The odds of it don't seem to fit. When you are offered a loan are you doing it yourself and nobody else in the office or workers that monitor Square for you? Keep us posted! I side on security and safety especially now and you might want to get another email address especially if you have had that one for years and years. Once you get with your Rep who's helping you ask them to help you update your new email account so you know it's done and right and nobody else has it. Best of luck and I hope it all works out. 

[RobynR · Accepted solution]

Hey @Isaiahbtc, thanks for joining the Community.

I understand your concern regarding the loan approval and associated account issue. Since we can't access specific account details in the Seller Community, you'll need to reach out to Square Support again for further assistance. You can contact them directly using this contact form. They will be able to help resolve the situation and investigate the matter further.

If you have any other questions or concerns, feel free to stop by the Community anytime! We’re always here to help.