New Square Loan in 2024

[SPPhotography1]

I’m at a bit of a loss for what else I need to do to be offered a new Square Loan at this point. I’ve been with Square for over 10 years, had 7 loans now that I’ve have paid back early every single time. Metrics are all in green, record sales year. In 2023, record numbers across the board, no refunds, no complaints or issues of any kind in our entire history. Current loan is 80% paid off, but no new offer in site. This is the kind of stuff that causes businesses to find someone else to process through! Please help! I’m sure I’ll get the same old excuses that you guys send to everyone about looking at every aspect of the business. But there isn’t a single aspect that isn’t way up. I’m not sure if there is a new process they are using now, or if there is some kind of issue with my banking or something else I’m not thinking about or aware of. Any help would be much appreciated. Thanks, because I could really use some new capital to start the year off with and reinvest into my business!

[Stacelyn24 · Accepted solution]

I'm really sorry to hear about your frustration with the loan offers. I understand how important it is to feel valued, especially as a loyal customer. Let me try to address your concerns and provide some clarity.

Loan Offers and Qualification Parameters

Square’s loan offers are based on a variety of factors, and while past trends have shown offers at certain thresholds, the exact parameters can change over time and are not always disclosed in detail. Here are a few points to consider:

• Dynamic Criteria: Square uses a complex set of algorithms that take into account not just the repayment percentage but also your recent sales history, account health, and overall business performance.
• Market Conditions: External market conditions and internal policy changes can also impact when and how loan offers are extended.

Value Beyond Transaction Fees

I understand that a 3% card transaction fee can seem high compared to other providers, but Square offers several features and benefits that help justify this cost:

• Integrated Ecosystem: Square provides a comprehensive suite of tools that work seamlessly together, from point-of-sale systems to online stores, invoicing, and inventory management.
• Ease of Use: The user-friendly interface and intuitive design make managing your business simpler and more efficient, saving you time and reducing the need for extensive training.
• Reliable Support: Square offers robust customer support and resources to help you resolve issues quickly and keep your business running smoothly.
• Secure Transactions: Advanced security measures protect your business and customers from fraud and data breaches.
• Analytics and Reporting: Detailed analytics and reporting tools help you understand your business performance and make informed decisions.

I understand the disappointment regarding the loan offer, please know that Square regularly reviews its criteria and your status. I recommend reaching out to Square’s customer support for a more personalized review of your account and to express your concerns directly.

[TheRealChipA · Accepted solution]

Good news, bad news, eh @cmeshine.  There are a number of reasons that COULD be part of why your new offer was lower.

1. Square might be slowing down on how much loan exposure they want to have on their balance sheet.  They are, after all, a publicly traded company that has to answer to their shareholders and investors.
2. If our sales are flat or at least not growing at a good rate to cover inflation and higher interest, then Square’s algorithm understands that inflation is eating into our available cash to pay bills, etc.  Flat sales (or very slowly growing sales) are always red flags to lenders, Square or not.
3. Sometimes how long it takes us to pay off our current loans can be a factor.  Let’s say that previous loans were paid off with automatic payments in 8-10 months in the past.  But for this current loan it took us 12-15 months.  That tells Square that our card processing volume can’t keep you with higher loan amounts.  Yes, they give us 18 months to fully pay a loan, but they obviously prefer that we pay them off closer to the 12 month mark.
4. If our cash/card ratio drastically changes, and cash spikes or is consistently higher than historical for our business, that is another red flag.  Since Square must only consider card volume when calculating repayment rates this can become a problem.

Of course, I’m not saying that any of these contributed to your lower offer.  I’m just throwing out a few reasons why this CAN happen.

[Twpchair · Accepted solution]

Congratulations! I am sorry it's lower than expected but you are correct about daily swiping vs not. That's one of the metrics. I'm retail furniture and I process daily. If 90.00 or 900.00 a swipe is a swipe and they each add up at the end of the day. Hopefully, the next offer will go up! I don't know if the algorithm picks up how your business processes I hope it will or maybe that's something that should be addressed to square. You are not alone and a big market for venues and events. The same goes for contractors who send out invoices and how fast the customer pays. Congratulations on at least getting one and thanks for the update and details about it.

[Twpchair · Accepted solution]

Hello, I apologize I've tried 3-4 to reply, and the boom screen locks up, then under maintenance. Not a good few days on here! When I get to your percentage especially, if I run a sale Thurs-Sun and do 10% off storewide, I use Facebook and Google for this. They are powered tools and are free. I take loads of pictures and post a few times a day with sneak peeks of new arrivals, older furniture, floor models, etc, with further markdown. Our business neighbors have a doughnut and bakery store. I usually get 20-25.00 worth of baked goods and now I would do hot cider and coffee. They or we give each other deals. I post the events that going on. Coloring contest for the kids, pumpkin coloring contest. A gift certificate live drawing on Saturday. All week prior I posted daily on both and boosted some of the posts for 9.95 for 5 days usually in a 100-mile radius and these women came. Last Saturday we tripled to very close to 4x our busiest day. I spent roughly 60-75.00 dollars. It jumps you up and in sales and this is just imo that boost kicks in something in the algorithm again imo. I went back and looked and 85% of my offers were Saturday night usually 7-10 pm after I updated. Thurs is another day again I have done Monday -Wed early bird specials and it kicks it in. I'm retail furniture and it is a little easier to do sales and deals than other industries. Just don't forget the power of free advertising for myself 95% of my first customers are women and then they bring in their spouses. Good luck, I hope you have received a loan offer by now! Hopefully, all the bugs will be worked out.

[PFS36]

Welcome to corporate America.  It would just be nice to hear from a real person when you reach out to them. I guess I can't be upset at Square,  I chose their service and I have to be thankful for the other loan. 

[Tyconcrete]

Yes but same time if we weren't all of us customers to them there would be no square. I just feel they take there customers for granted sometimes. 

[Twpchair]

I do! That's the exact reason I switched from a big bank to my local credit union! I go in the "say hello" using my name, not what's your account number, and I need DL and account number. I can call my credit union and at the car dealership and tell them what is going on and boom, no problem, call when you find it, and we got the rest ready to go. You build a relationship over years and I get it Square deals worldwide and millions of customers but if you call and they see you been with them for say 10-12 years at least give you the curiosity to be upfront as much as they can and not read from the script or if they have to then let you know hey it's not you or your business but we have others to answer to or right now for about a month we are being very careful with or how much is going out right now. Perfect were all adults and just want to be informed is all. Then you, as the business owner, know I better hunker down or look at my bank for a line of credit or business credit card. Transparency is huge for me. I know, and you know there is no guarantee, but that's a loop hole, imo and I hate to see customers leaving when I watch and read other platforms, and they are stating the same thing or worse. The Rep at some of the other pos promise you the world immediately, and that's not true at all! Read their terms. You start fresh 6mths-1yr for your first 1k offer. They don't care you have been with Square for 10 years and getting 50k loans or whatever you are new and will have to establish a relationship with them from day 1.

[ClubJovonnes]

Finally got an offer at 92%. Offer is 1/3 of my previous loan with the same processing $ amount but fewer individual sales. Gonna let it sit for a few weeks and see if it improves.

[Twpchair]

Let us know how that works out if you don't mind. Others have been debating the same thing, and I have yet to see any come back and let us know if it went higher or lower than the first offer. Good luck to you.

[studio219ink]

Just got an offer last night. I manually paid off my last loan 2 weeks ago. Offer is less than half of the last one but, if I take any of it, I'll likely take only half of what's been offered.

[Twpchair]

Congratulations! Unfortunately, we haven't seen too many with double the previous loan amount. Most have been around the same or less, im just happy to see it moving! Thank you for keeping us posted.

[taraj2004]

Congrats to everyone with offers! 

I'm seeing some of these larger ooffers I'm sitting here I'd be happy with 5,000-9000 which is what mine have all been in the past! I'm at 82% paid here's hoping g 

[Tyconcrete]

I'm at 86% should be at 87 tonight less than 10,000 left on a $78,000 loan no offers in sight and no we would get one before 80% so it is what it is at least I'll be done paying it off

[Paulynne]

So my account has been sitting with “Needs Work” for a couple of weeks now. I had a week of crazy sales and invoices paid about 4 weeks ago, and it threw my average weekly sales above normal. Now my account shows that I need work for my sales volume. But every week or month won’t be like that ONE week, it was very rare. I usually get a loan at 70%-73% paid and I’m sitting at 78%. 

[PFS36]

Mine goes to needs work every Wednesday.  It went to needs work on Saturday for some reason,  but changed back to green,  today.  I'm at 92% and still nothing (restaurant) . The Square loans people probably complain about how much a burger is, now 🙄 

[Tyconcrete]

Restaurant here as well sitting at 86% .and all my metrics have never been anything but green .only one that's not is loan repayment  it has always said in progress. But never had needs work on any of them .and no new offers. Past 6 loans always came in before 80 % .smallest amount I have gotten was 16k and never one lower always bigger and current one was 78k have just 10k left on it so .it's very frustrating 😕. 

[PFS36]

We're on our 2nd loan at 15500.00. Almost paid off in 5 months with 1300 left to pay at 92% . Seems like they'd offer a loan just to keep the industry strong, but apparently "the algorithm " doesn't care.

[Bonzy2010]

85% now still nothing..I've resigned to the fact that it probably isn't coming until after I'm done paying it off and then have to wait a bit longer after after seeing all you guys at higher % or paid off. sucks that this is the new normal for it but hoping all of you get it soon so that at least it would mean a better chance for me. Higher % I see you all hit means higher I'd have to get the way it seems nowadays.

[brown17]

This happens to me often as i dont take daily payments.   Ive inquired with them before and they assured me that how businesses work is taken into account and not to focus to much on it.  I did see down the thread last week i believe someone get an offer with theres saying "needs work".    

Currently ive doubled my processing volume in past 45 days but sitting at "needs work" as didnt take a payment on friday.    Im at 55% paid on previous loan received at end of may. I know i have at least till 62 % (lowest percent ive been offered a loan)   last loan was at 86%.   But like i said ive doubled my typical processing volume.      

[Twpchair]

Yes, there's been a couple with needs work as they are closed 2 days in row. And the other I believe he said he's in construction and not everyone pays with square and they take that into account if he does 2 only a week or 3 they are large payments. And his always is red in card volume. He said he usually gets 3-4 offers per year, depending on the winter. Imo maybe they do take it into factor a certain percentage, but again, imo it has a lot to do with your history. Your time will square, and charge backs are big as they take time and money. Most that's going on now, unfortunately, isn't you or me or the next guy. Square has shareholders to answer to, and when lenders of all sectors are tightened up, it trickles down to us. I'm hoping that with the Feds indicated no raise in the rate and the market is holding tight, they will loosen up a bit. Good luck to everyone waiting, and hopefully, soon, it will loosen up. A lot of people are really holding strong, and it's rough out there. 

[photoguy2019]

Mines is a little similar i am currently at 59% and i have got them at 60%, 62% and 65%. I will keep everyone updated as the next couple days will be busy for my card processing. 

[Twpchair]

Unfortunately, as you see, the percentage is running higher than previously. It's been a rough summer hun. Hopefully, it will break soon. I know so many are holding tight for one. Good luck to everyone waiting for an offer

[Rez24]

I thinks time for me to move on from square now!! 80 percent paid off i use to get offer at 70 percent. I think Clover is who i will be switching to once i pay this off.

[Koleen1234]

This is so crazy. 
I cant believe how many of us are waiting. Never in all my 10 loans have to wait this long 

[Healthyketo]

Let’s hope for some movement today! 🙏🙏 paid off for 2 full months sales are up for the day, month, 3 months still waiting for an offer hopefully my day will be coming soon. Best of Luck to all of us waiting!