New Square Loan in 2024

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I’m at a bit of a loss for what else I need to do to be offered a new Square Loan at this point. I’ve been with Square for over 10 years, had 7 loans now that I’ve have paid back early every single time. Metrics are all in green, record sales year. In 2023, record numbers across the board, no refunds, no complaints or issues of any kind in our entire history. Current loan is 80% paid off, but no new offer in site. This is the kind of stuff that causes businesses to find someone else to process through! Please help! I’m sure I’ll get the same old excuses that you guys send to everyone about looking at every aspect of the business. But there isn’t a single aspect that isn’t way up. I’m not sure if there is a new process they are using now, or if there is some kind of issue with my banking or something else I’m not thinking about or aware of. Any help would be much appreciated. Thanks, because I could really use some new capital to start the year off with and reinvest into my business!

[Stacelyn24 · Accepted solution]

I'm really sorry to hear about your frustration with the loan offers. I understand how important it is to feel valued, especially as a loyal customer. Let me try to address your concerns and provide some clarity.

Loan Offers and Qualification Parameters

Square’s loan offers are based on a variety of factors, and while past trends have shown offers at certain thresholds, the exact parameters can change over time and are not always disclosed in detail. Here are a few points to consider:

• Dynamic Criteria: Square uses a complex set of algorithms that take into account not just the repayment percentage but also your recent sales history, account health, and overall business performance.
• Market Conditions: External market conditions and internal policy changes can also impact when and how loan offers are extended.

Value Beyond Transaction Fees

I understand that a 3% card transaction fee can seem high compared to other providers, but Square offers several features and benefits that help justify this cost:

• Integrated Ecosystem: Square provides a comprehensive suite of tools that work seamlessly together, from point-of-sale systems to online stores, invoicing, and inventory management.
• Ease of Use: The user-friendly interface and intuitive design make managing your business simpler and more efficient, saving you time and reducing the need for extensive training.
• Reliable Support: Square offers robust customer support and resources to help you resolve issues quickly and keep your business running smoothly.
• Secure Transactions: Advanced security measures protect your business and customers from fraud and data breaches.
• Analytics and Reporting: Detailed analytics and reporting tools help you understand your business performance and make informed decisions.

I understand the disappointment regarding the loan offer, please know that Square regularly reviews its criteria and your status. I recommend reaching out to Square’s customer support for a more personalized review of your account and to express your concerns directly.

[MayaP · Accepted solution]

Thank you for reaching out and sharing your concerns. We understand your frustration, especially given your long-standing relationship with Square and your excellent track record with previous loans.

There are several factors that can affect loan offers, and while it sounds like you have met all the typical criteria, there may be new processes or other considerations at play. I would reach out to our Square Financial Services Team if you have any further questions. They are available at 1-855-700-6000 Monday - Friday, 8 AM to 8 PM CST. 

[VanKalkerFarms · Accepted solution]

August 1st Square shareholder letter came out with another outstanding quarter for Square Loans.  More loans than ever were started in the last 3 months, an outstanding show of commitment to the service.
"Square Loans facilitated approximately 142,000 loans totaling $1.45 billion in originations, up 32% year over year."

That breaks down to almost 1,600 loans a day (66 an hour, or more than 1 per minute). averaging $10,200+ per loan.

So yes, there are THOUSANDS and THOUSANDS of Square Loans happening all the time.  It is unbelievable that they can get this number of loans even facilitated, that is a staggering number of loans to Square customers.  It wouldn't be possible without the Square Loans Algorithm going thru and promoting offers to be given.  For every one post on here saying they haven't gotten a loan or 5th offer, 10s of thousands have gotten loans.  The service keeps growing though it may not seem like it to a user that is waiting for their 3rd loan.

@Twpchair 

[TheRealChipA · Accepted solution]

Good news, bad news, eh @cmeshine.  There are a number of reasons that COULD be part of why your new offer was lower.

1. Square might be slowing down on how much loan exposure they want to have on their balance sheet.  They are, after all, a publicly traded company that has to answer to their shareholders and investors.
2. If our sales are flat or at least not growing at a good rate to cover inflation and higher interest, then Square’s algorithm understands that inflation is eating into our available cash to pay bills, etc.  Flat sales (or very slowly growing sales) are always red flags to lenders, Square or not.
3. Sometimes how long it takes us to pay off our current loans can be a factor.  Let’s say that previous loans were paid off with automatic payments in 8-10 months in the past.  But for this current loan it took us 12-15 months.  That tells Square that our card processing volume can’t keep you with higher loan amounts.  Yes, they give us 18 months to fully pay a loan, but they obviously prefer that we pay them off closer to the 12 month mark.
4. If our cash/card ratio drastically changes, and cash spikes or is consistently higher than historical for our business, that is another red flag.  Since Square must only consider card volume when calculating repayment rates this can become a problem.

Of course, I’m not saying that any of these contributed to your lower offer.  I’m just throwing out a few reasons why this CAN happen.

[BodyInBalance]

Received an offer last night (Sunday) around 5/6ish at 78% paid

[CTC18]

Was your offer higher? Do you have your bank account connected in the loans tab to “generate a better offer”?

[Twpchair]

I'm not sure if my response posted or not. I received my loan 2 weeks. It was bigger than June's loan around 81/84% paid 3 big day's of sales. Saturday night offer came in and funded Monday. All my indicators were green and no my bank is not connected. My offer in June Bank wasn't connected either I was 91% paid off for that one. Hope that helps. Good luck and keep processing daily!

[CTC18]

Thank you for updating us! I’m at 78% paid. Was your offer higher this time?

[Tony53]

I am now at 86% of a 11 thousand dollar loan, all green and no issues with processing. do you think i will be getting a new loan sometime this month?

[joeyjones16]

My loan is paid off, and I'm all green, and I don’t have an offer. No one knows when an offer will come. 

[stanleycourtney]

Did you ever get an offer? I am processing daily. My loan is 86% paid off.. All green down the board and nothing. 

[Twpchair]

Did you get a new offer?

[stanleycourtney]

Did you get an offer? 

[MKF3147]

Did you ever receive an offer? I have paid off my square loan and am looking for another one? Just curious. 

Thank you.!

[Ilovejewelrysa]

My loan had been paid off also since April it took us only 2 months to pay it back the way they ask to be paid back but it’s now August and they have not made us an offer and all our aspects are in the green and have been staying In the green also no history of disputes or reviews none of the above ever still no new offer!! We are doing better and better every month but still no offer so maybe they stopped or are no considering my personal credit score which is not top top notch so maybe they just do it by random idk 

[allisonb_23]

Guys I got a loan offer at 88% today!!! 10k lower than my last but I’ll take it! Keep processing! Good luck and much love! ❤️

[stanleycourtney]

Congrats I’m waiting for mine to update. I really hope it comes soon 

[Twpchair]

Congratulations!

[Greatlakes891]

Has anyone seen an offer in the 70s?

[stanleycourtney]

Many people above have had offers in the 70s in the past. However the new algorithm seems to be a higher percentage paid off before getting an offer 

[Twpchair]

3/4 years ago I just about guaranteed my loan was coming in between 70-75 % paid off like clock work! Now, you are a 💯 correct my last one was between 81-84% paid off. Hard to tell it came in late Saturday night and I didn't update yet. I had 3 busy days. I was funded on Monday. The prior one was 91% paid off. Most lenders are tightening up right now. 

[Twpchair]

A few here and there my last one was hard to tell 3 extremely busy days and 81/84% paid off and late Saturday my offer came in and funded Monday. Friday I looked and was 81% and sat it hadn't updated yet and my offer came in Sunday morning it was 84% so I was in that range. Last loan was 91% paid off. That was my highest % since 2014 I use to range from 68-78% but times have changed and lenders from all around are tightening down a bit the economy has a lot to do with lending right now.  As things pick up so will everything else 

[NRVGuru]

We've now reached 90% Paid on our current loan, and have been with Square for a long while. A renewal would be a huge help, even if it's not as high as our prior one.

[Greatlakes891]

What’s the average percentage your offers have come before? Mine have been between 55-75% everytime. After reading this I’m not hopeful.

[Tritter82]

I have had about 14 or 15 loans and "average" would be between 75-85%. Although, I have also had one completely paid off, and some in the 90% range. 

I just recently, about 2 weeks ago, had an offer at 76%. I hope thus helps