Invalid Birthday

[abundancefarm]

When finishing the application for a loan offered to me it says my bday is invalid.  I have tried all of the browsers, logged out, disconnected all devices connected, etc etc. 

[Twpchair]

Can you access previous loans and see if a date is wrong on it? If so, I would try that date, and then once you receive it, reach out to Square and see how you change it to the correct date. I'm sure sending in a picture of DL would do it. 

[abundancefarm]

Thanks for the tip! I’ve not had a loan before and for the life of me can’t find where I would have put my BD upon setting up square. I’ve scoured profile and obvious places. 

[Sammie_C · Accepted solution]

Hi @abundancefarm!

Thank you for your post!

Our website sometimes encounters errors when trying to connect to your browser. Here are a few troubleshooting tips you can try:

• Make sure your browser is up to date.
• Clear the cache on your browser. Access the Help menu of your browser to locate step-by-step instructions.
• Switch to a supported browser, such as Google Chrome or Safari.

If none of these troubleshooting tips work, contact us with the following information:

• The exact version of your web browser. To find this, visit whatwebbrowser.com.
• Confirm the device you’re using (PC, Mac, iPad, Android device, etc.)
• Include any applicable images or screenshots of errors you’re seeing. For instructions on how to take a screenshot, visit take-a-screenshot.org.

Learn more about Square Dashboard troubleshooting via our Support Center.

If you continue to have issues, feel free to give us a call at 855-897-1838 between 7am-5pm PT Monday-Friday.

Let us know if you have any other questions!