Hello Square Sellers!
Nothing is worse than losing good customers to failed payments. For subscription-based businesses, maximising collection assurance is important to stabilise and continuously increase monthly recurring revenue. To help with this, we’re excited to share that Square Subscriptions has introduced automated payment collection retries.
How it works
Square Subscriptions will immediately email your customer an invoice if the charge is declined. You will also receive an email notifying you that the payment was declined.
If the payment is not made on that invoice within 3 days, Square will automatically retry the payment on the third day and will continue trying to take the payment every 3 days for 9 days (eg. retry on day 3, 6 and 9 after the initial payment decline).
How to get started
There is nothing you need to do to enable this feature! All subscriptions are now set to be billed in this new way.
To learn more about Square Subscriptions and how you can get started, take a look at our Support Centre article: Get Started with Subscriptions in Dashboard.
If you have any questions about accepting payments with Square Subscriptions, please reply below.
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Tra | she/her
Community Engagement Program Manager, Square
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