SodaStar999
09-04-2024
12:55 PM
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Wrong customer being linked to invoice payment
Hello, I'm having difficult finding any mention of this problem elsewhere so maybe the community can help!
In the 'Invoices' overview, the correct customer names is listed next to all invoices.
However the following error is occurring for several invoices:
- Correct name listed at top ('Invoice for xxxx')
-- INCORRECT Customer Profile linked underneath
- Correct name/email listed under Customer (beneath payment details)
As a result, multiple payments are being attributed to the wrong customer. Any advice welcome!
1 REPLY 1
Ellie_
3 weeks ago
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Hi there, @SodaStar999,
We appreciate your patience and for reaching out to us about this. Are you still experiencing this issue with your Square account? If so, can you please send us a screenshot of what you are seeing?
Ellie
Community Moderator, Square
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Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.