Transfer of funds always less than anticipated

[Aliz1]

Lately everytime I get paid on an invoice. (They pay from an invoice sent to them.) It is less than it is suppose to be. I use the Sq Calculator and I put the fee on a separate line item. The total of the invoice, less the fee should be the amount that gets transferred. Lately it has been less. Can anyone explain whats happening. The fee should be 3.3% and .30 for this kind of invoice. I dont have the card in hand and I don't pay the invoice. Client always pays it themselves. 

thanks

[TheRealChipA · Accepted solution]

Hey @Aliz1.  This should not be too difficult to assist you with.  Find a couple of invoices that were paid by the customer, then on your online dashboard, go to transaction list and find the payment transaction.  Open that and scroll all the way to the bottom.  You’ll see something like my included screen shot below.  That will show you the fees calculation, and the amount that was added to your balance for deposit/transfer to your account.

Let’s start there.  If you find something wrong there, post a screen shot or two.  If that looks right, I’ll have a few other things for you to do to troubleshoot your deposit.