Recorded incorrect payment

Chico · ‎07-12-2022

I created an invoice for a customer and needed to credit a partial payment. When I went to record the payment I forgot to change the amount and accidentally credited the entire balance. Is there a way to either delete the invoice or reverse the credit? What do you suggest?

Let me know. Thanks!

TheRealChipA · ‎07-12-2022

@Chico I’ve looked at similar threads on this forum. According to all of them, the only way to do what you want is to issue a REFUND for the incorrect payment, which will enable you to record the correct payment. Here are a few threads that indicate this, and I do not see any newer threads that say Square has changed this in any way, yet.

https://www.sellercommunity.com/t5/Questions-How-To/How-do-I-cancel-a-payment-marked-on-an-invoice/m...

https://www.sellercommunity.com/t5/Questions-How-To/editing-an-invoice-payment/m-p/143062#M56502

Best wishes,

Chip

If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.

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