Record a payment to a draft invoice

[AllDoneHW]

I received an advance payment from a customer before I had created an invoice. Now I'm trying to record a payment (partial) while working in the invoice draft mode. I do not want to send an invoice that doesn't indicate that a payment has been received. Is this possible? 

[TheRealChipA · Accepted solution]

Hey @AllDoneHW.  For now, it is not possible.  Actually, as you probably already know, it makes sense that it isn’t there.  I doubt this situation ever came up when Square was beta testing Invoices years ago.  Anyway, the best you can do is email the customer acknowledging receipt of advance payment.  Let them know they’ll be receiving the original invoice followed by a payment receipt on that invoice after you apply the payment.  That’s the best you can do for now.

I’m not sure that there would be a lot of use for this, but if you want to you can head over to the Ideate Board and submit a feature request to the Invoices team.  They’ll review it and get comments and see if there is enough interest to add it to a future product roadmap.

Best,

[AllDoneHW]

Thanks! It seems to me that having to send the customer a 'heads-up' message about this is cumbersome. It is also not intuitive, at least for a new user, that the 'record payment' option cannot be found. I wasted a lot of time on this. When I called Square customer support, the rep seemed completely unable to understand what I was telling him (over and over again). Not an impressive experience there.