My customer's invoice "disappeared" when opened... what happened?

[EBart]

What is the best way to "resend" it?  If I make a "duplicate" it creates another invoice with a new number.  I don't want my customer to be charged twice.  So I sent a "reminder", but wasn't sure if the whole invoice would be sent again so they could pay.  Why did this happen in the first place????

[Minion]

HI @EBart 

Sorry to hear about the troubles with the invoices.  I know that there were just some issues with Invoicing a few days ago that seemed to have gotten fixed, but maybe there is still something lingering within the code somewhere within.

As far as re-sending it, the reminder should actually do the trick normally, but with it disappearing in the first place, it may not. 

If that doesn't work, you can duplicate it and try to send another one, and then cancel the first one.  Assuming they never paid anything on the first invoice yet. 

Let us know how you make out