Large card payment of invoice

[Pop-Pops]

We have a $750.00 invoice out to a customer. Square would not accept payment from card. What do we need to know or do to get this paid.

Pop-Pop’s Gourmet Popcorn

[TheRealChipA]

Hey @Pop-Pops.  What do you mean by “Square would not accept payment from card?” Did they say the card wasn’t valid, that the cardholder’s bank rejected the transaction, or what?

[Pop-Pops · Accepted solution]

I doubt the card is invalid, the customer is a well known university. The only thing I can think of is that there could be a per transaction limit on their card. 

[TheRealChipA]

There is a limit, but it’s $50,000.  So that can not possibly be the problem, but yes it could be a limit from the cardholder’s bank.  If the card transaction processed and it was rejected, then the cardholder’s bank rejected it for some reason.  You customer will have to call their bank to determine why it was rejected, though.  You could try calling Square Customer Service and give them the transaction number for them to look into.  But their information will also be limited since they only know what the cardholder’s bank tells them when Square submits the transaction to them for approval.