Unable to locate funds from paid Invoice

[Bradfowlersr]

The title of this thread has been edited by a Square Moderator from the original: Customer paid invoice, why no many in the account yet?

My customer paid the invoice I sent to her but the money has not shown up on my square account yet? Why? What's the hold up? Where's my money? 

[Candlestore · Accepted solution]

@Bradfowlersr ;

No one here can see in your account so we have no idea when the Invoice was paid, what type of account your money is being deposited to (Square Banking or Bank account outside Square).  What I can say is that at the end of business, Square transfers all payments from your account to a Square holding account.  At that time Square deducts their processing fees, and Loans or service fees you may also have.  Then the Next business day the remainder is sent to you.  Now since you are asking this on a Sunday, my guess is you received the payment late Friday or Saturday which according to Square, funds are deposited on Banking Days and can be delayed because banks are closed on Weeksnd or Holidays.  So look to see if your money is received on Monday.

Here is more about deposits, look for how yours is setup and if a better option is available for you.

3807-deposit-options-with-square 

[toothteacher]

I don't get it - we have been with Square for nearly four months.  We have a non-profit association that needs clients and members to pay for their courses and professional certification sessions using Square invoices.  We have been stalled for reviews, deposits held for verifications, and now a paid invoice that shows a transfer to the linked bank account but nothing in the account or any data in the transactions activity screen.  The client has already paid two previous invoices so they are a locked-in customer.  They have already used their debit card for other transactions in the past month.  Whenever we have a linked account transfer, or asked for instant deposit, the transaction shows instantly and so do the funds in our account.

Why this invoice? Why is today's customer payment transaction any different than any other day?  Where is the money the invoice screen says was paid and transferred to the linked account?  What is the explanation for this delay? Nothing - crickets is all we hear!!  🤬 

[Candlestore]

@toothteacher ;

This is a user forum, meaning we are just other users trying to help and may not be able to answer all these questions.

As for Square showing a Tansfer, to your Linked account, this means Square has sent the money to you Linked Account.  Now since you asked this on a Saturday your Bank may or may not be open to receive this deposit from Square.  As mine for Next day deposits on a Saturday and Sunday do not show in my Bank till Monday.  This is probably where the money is.  My bank, which might be different than yours shows a Pending deposit of the amount Square says was sent.  Then on Monday, I get usually 2 deposits from Square, 1 for Saturday's sales and one for Sunday's sales.    Since I never use Square Invoicing, I am guessing here, That your invoice payment may not show as a Transaction because it was done as an Invoice and there might be a different way to see Paid Invoices compared to a Transaction.  How does your Previous Invoices show in Square?  As a Transaction or a Paid Invoice?  Since I am writing this on a Sunday, all my Transactions from yesterday, Saturday show as the Funds were transferred from Square, but my Bank account does not show this just a Pending Deposit of the Square Transfer amount.  You can call Square Support Monday, and maybe they can clarify more.  Their number is in my Signature line below.    How have you contacted Square before since you only hear crickets?  If it is in this forum, we can not see your account here as we are just other Square users and for account specific questions you would need to call Square Support.  

Why is Todays (Saturday Payment) any different, because Saturday and Sunday and Holiday banking hours are also different and banks are closed or have Limited staff.

Here is more information on Invoice Deposits : 6581-request-deposits-with-square-invoices 

Here is more about Square Deposits : 3807-deposit-options-with-square 

From the above link:

    Payments taken before 5 PM PT/8 PM ET will be available in your bank account the next business day. Payments accepted on Friday before 5 PM PT will post to your bank account by Monday morning (depending on your bank’s processing speeds).

Here is more about Squares Transfer Schedule :  Deposit Schedule 

from the above link 

Review Square's transfer schedule

• Transfers follow a 5 PM to 5 PM schedule, with transfers sent out at 8 PM and arriving as soon as next business day.

• Transfers are not initiated on Saturdays or Sundays.

• Bank holidays may affect transfer timelines.

You’ll receive an email notification when your transfer is initiated by Square. While some banks post transfers immediately, others may take longer. You can visit Balance in your online Square Dashboard to confirm when Square initiated a transfer to your linked bank account.

Hope all this clears up where your money is on this weekend.

[toothteacher]

Thank you so much for the explanation - I'm used to another merchant services provider that since I am paying extra for intstant transfer, the amount was always seen within minutes of the requested transfer and never held regardless of the day the transaction and transfer were transacted.  If this is the case, and I'm sure your data is more accurate than what I've received from Square thus far, I should be receiving a refund for the instant transfer fee charged.

I appreciate your very thorough and helpful response.  This is a wonderful way to obtain data from other merchants and I appreciate all the input you have shared.

[RobynR]

Yes, I'd agree with @toothteacher; thank you for your very thorough and helpful response, @Candlestore.

Please let us know if you have any other questions, and welcome to the Community.

[mbyork]

I have had square for many years and my last transaction which is a client invoice of just under $500 is not showing up in my balance over an hour later. I have never had this happen before. Any idea why the funds are missing? It is showing up as a successful transaction and my customer says she paid it.

[_Violet]

Hi @mbyork - Thanks for reaching out to us here on the Square Community👋

I went ahead and merged your post to an existing thread where other Square Sellers had similar issues. We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future. 

Was the Invoice you're referring to a partially paid Invoice? With invoices, sales are not recorded within Sales Reports until the entire Square Invoice is paid. Sales are attributed to the date the invoice is paid off — not the deposit or the date the invoice was sent.

I hope this information is helpful but please do let me know if you have any additional questions.