Customer paid balance of invoice not yet due at the Square Register

[swankyscoop]

I created an invoice with a deposit due July 26 and the balance due Aug. 25. The customer paid the deposit online on July 26.

The customer then came in in person and paid the balance of the invoice on the square register on Aug. 4. I clearly remember them adding a tip and getting a receipt printed.

When I look at the transactions reports, I can see "partial payment" on July 26. However I do not see the balance payment anywhere in the transactions from Aug. 4. The invoice shows a balance still due. Is this because the payment won't show up until Aug. 25? Or because something went wrong with the payment and I need to contact the customer to finish paying the invoice?

I have tried calling support and they implied that the payment won't show up until Aug. 25 but I don't understand how there would be no record of the transaction anywhere that I could see. However, I would like to avoid contacting the customer if they have in fact paid and I just don't understand invoicing correctly.

Thanks!

Bonnie

[alexandriak]

Hi Bonnie

Can you find that specific transaction in your transaction history at all?

[swankyscoop]

I can find a canceled transaction for the amount without a tip, but not in the transactions...instead it is in "Reports"--> "Transaction Status". But I think this is the transaction prior to when she paid the invoice in full since that included the tip.

Not sure if that helps!

Bonnie

Woodinville, WA