Why are all of my services not visible to customers on my Appointments booking site?

[Precisedge]

The title of this post has been edited from the original: Add services to appointments

it seems you can only add 4 items to the on line appointment scheduling system, and they show up in the order you flip the switch allowing Customers to book on line.  Is this true?

[#2]

Hey @Findlay,

It sounds like some services may not have the “Online Booking” setting turned on.

You can find the setting by clicking on each service individually in the appointments area of your Dashboard. It’s the bottom-most setting in the service details section that pops open.

[Valentina · Accepted solution]

You can add many more than 4 services to your online booking site, @Precisedge! 🎉

If you currently have more than 4 services in your Service Library, but aren't seeing them all of your booking site, there are a couple of different things to consider. You may not currently have all of your services enabled to be bookable by customers online. To make sure that your service is bookable through your booking site, click on a service in your Service Library to edit it. If you scroll to the bottom of the Edit Item screen, you'll see this option:

Once you've toggled this setting on, it will turn blue and you'll see a couple of line items appear - shown in the second screenshot. Keep in mind that you will not be able to make services bookable online if your service does not have a duration set! The Bookable by Customers Online option will be greyed out if you haven't yet set a duration for the service. Let us know if this doesn't get you where you need to be, and we can dig in a bit more @Precisedge!

[Valentina · Accepted solution]

You can add many more than 4 services to your online booking site, @Precisedge! 🎉

If you currently have more than 4 services in your Service Library, but aren't seeing them all of your booking site, there are a couple of different things to consider. You may not currently have all of your services enabled to be bookable by customers online. To make sure that your service is bookable through your booking site, click on a service in your Service Library to edit it. If you scroll to the bottom of the Edit Item screen, you'll see this option:

Once you've toggled this setting on, it will turn blue and you'll see a couple of line items appear - shown in the second screenshot. Keep in mind that you will not be able to make services bookable online if your service does not have a duration set! The Bookable by Customers Online option will be greyed out if you haven't yet set a duration for the service. Let us know if this doesn't get you where you need to be, and we can dig in a bit more @Precisedge!

[missysue9424]

I am also having issues with my services not showing up. I did what you suggested and it is still not working. please help!

[ashc]

Hey @missysue9424,

If you've followed all the steps above and it's still not working- please reach out to our Appointments team directly by phone or email for further assistance.

They may need to file a ticket for you. 

[KathyFriend]

So, in order to have it bookable online, you must choose a location, right?  What if the appointment is for a virtual session?

[isabelle]

The initial set up where you have a choose a location is more so we know where your business is as you accept payments.

You can make your Square Appointments booking site 'phone only':

Would that work for you @KathyFriend? 

[KathyFriend]

Thanks, Isabella...but I don't have the phone option. I just marked it to my business name location

[isabelle]

Hey @KathyFriend !

I'm not sure I understand... were you trying to avoid selecting a location? 

[HairstylistBeck]

Ugh I’m having the same issue. A wax shows, but a color doesn’t, and when I click back and forth between them everything is exactly the same. All bookable online, all with all staff members, not a single thing is different and only 3 services show on google reserve. And naturally it’s Saturday so square can’t help me till Monday. 😞

[Bonita63]

Thank you! All of my variations were toggled to be bookable online, but I retoggled, added myself as a staff person connected to them, and now those services are appearing online.

[vseward83]

That option is over two years old. Can we please have some UPDATED information.

[innerlightjourn]

This reply was created from merging an existing thread: Can I add more than 10 items in my square link?

I have more than 10 items but only 10 of them are displaying.

https://square.site/book/BWW8ESENRFQJK/inner-light-journeys-llc-asheville-nc

[Valentina · Accepted solution]

Hi and welcome, @innerlightjourn! 👋 I've moved your post to a thread where another seller had a similar question - my post should help clarify what you're seeing. If it doesn't, I'd also recommend making sure that you have at least one staff member assigned to each service. If you have services with no staff members assigned, these services will not be visible on your booking site, and you'll see this when on the Edit Service screen:

[SteveV]

I operate an Airport Shuttle Business with 3 drivers. I can't find where to define my drivers as staff so when an appointment is made I can assign one of them. Anybody know how?

[Valentina]

You'll want to assign your drivers to services as staff members by following the directions here! ✨
 

Head to your Dashboard > Items > Service Library > select a service to edit, and scroll until you see:

Click No Team Members in order to edit your assigned team members!

Let me know if you have questions, @SteveV - and welcome to the Seller Community 👋

[Unika]

My have missing services on my booking site. 

[Valentina]

Hi @Unika - I've moved to your post over to this thread where we've covered some of the different reasons your services may not be appearing on your booking site. If you're still not quite sure what's wrong after taking a look, please let us know right here so we can dig in a little more with you!

[Dasialenae]

This reply was created from merging an existing thread: What to do if my services won’t show up when the customer try’s to book an appointment?

When my customers click the booking link they are unable to see or pick a service.

[Valentina]

Hi @Dasialenae! I moved your post over to this thread that may shine a light on why you aren't seeing your services on your booking site.

If you're still not seeing your services on your Square Appointments booking site after checking into this, reach out to get in touch with our Appointments team and they'll help straighten things out!

[Mthtc]

I'm having the same problem. I go the the booking link and I click "book an appointment" and then it says "select a service" but it has no services listed to select from and it won't allow you to do anything. This happens whether I'm signed in or not. I know I have services and items in my account. 

[Valentina]

I've seen this before, @Mthtc! I moved your post over to this thread where I explained how to ensure that all of your services are appearing as bookable by customers online. If you have any trouble changing this setting, give us a call so we can connect you with our Appointments team 😊