Redirect Page in Appointments

[coach_izzy]

One of the features I'm looking for is the ability to redirect my clients to a custom page after they book their appointments. I'm able to do this with scheduleonce but I don't see that option in Square Appointments. Am I missing something?

Thank you

[_Violet]

Hi all, thank you for your posts here. I certainly hear you and understand that this has been a feature request for Square Appointments for quite some time now.

I reached out to our Product Team to gain more insight. They have confirmed that this is something we do not currently have planned. However, we do have webhooks as part of our public API launch and you can use webhooks to achieve things such as sending clients an email right after they have made the booking.

To learn more about how feature requests work, please see this post from one of our Seller Community Moderators. In the meantime, keep an eye out for any updates, here, in our Seller Community. We appreciate your input! 🙂

cc: @johnsheard @TorontoHeadshot 

[TorontoHeadshot]

@_Violet - With all due respect, if you can read through the developer docs on how to access and use the webhooks functions, and know how to connect that to external services. You are not like the 99.9% of Square's customers.

I've been directed to this as a solution as well in the past and while I am fairly web savvy, I am not a developer and haven't a clue on how to use this. Square seems to be hell-bent on ignoring the requests of customers and decides instead to come out with features and tools that other companies are already dominating or have not even asked for. Smart companies look at what other companies are either not doing or are doing poorly and create solutions that solve those problems. Square is creating tools to solve problems that don't exist.

The icing on the cake was when Square crippled appointments by taking away a vital function (Google calendar sync)  and placing that behind a paywall. A paywall that was way too high compared to what other providers were charging (eg, Calendly), for even more features.

I know you are just trying to do your job and are doing your best to keep engagement here and customers happy. But your superiors are not doing their jobs and providing solutions to problems that customers are having. I have filed numerous feature requests. I have engaged in community/developer discussions. I've even had discussions with product managers at Square through LinkedIn. All of these attempts to reach out have led to nothing.

We are fed up and that is why we are leaving Square.

[beautifulco]

Ok, for anyone interested and following. This is the official Square supported solution for appointments conversion tracking: They released the Bookings API Beta in Dec 2020 (now officially released) and this makes it possible to take the appointments booking process "in-house" by building your own.

So after working for a year and a half, I've done just that. Take a look: https://beautifulsalon.co/book/services/

It's modeled after Square's own process for an easy transition for our clients, with some tweaks that I consider upgrades.

But most importantly, you can fire any Google Analytics events at any point, or any other tracking code.

If anyone is interested, I am considering the option of taking on projects to deploy this solution for other Square sellers, just message me. Accurate conversion tracking was worth spending my time to build this solution, but I realize that many sellers might not place such a high value. I wish there would have been an easier way, but I hope this helps!

[TorontoHeadshot]

"So after working for a year and a half..."

This statement alone should be a wake up call to square that the current "official" solution is not suitable to +90% of Square's target market.

Looks gorgeous though so kudos to your hard work!

[Jayyusuf]

This request has been since 2016 in typical square fashion an idea does not get implemented regardless of how much it makes sense unless they are able to charge you three different ways for it. So its not that square cant code a simple thank you page and charge you extra its that they havent figured out a way to sell it as a bundle 

[EricAllanHair]

Hey can we get an update on this?

[TorontoHeadshot]

ROFL!

Sorry, don't mean to be cynical. This feature had been requested here (and Square's other country forums) many times since 2016. They're not going to solve this.

I and many others have moved on to other platforms that have this solved already (ie Calendly). 

[Copictopia]

Wow! After reading all of this I am now not sure if I want to move over to square from what I am currently using if they can't make it so you can redirect a customer after purchase when PayPal has been doing it for years.... what is the problem square?? The feature my customers absolutely love is being redirected to the private event group. And square can't do it... this is very disappointing 😞 

[rbm-claire]

I also need this feature, without this, it makes it really challenging to track how well my ad campaigns are working.

[AmberGreen]

UPDATE: October 2023 - This is the first link that pops-up when one does a quick Google search using "Square Appointments redirect after booking" with the thread categorized as "solved". I'm not sure what's more disheartening, the misleading "solved" label or that Square has seemingly ignored feedback from its users for nearly a decade. Did I miss the solution?