Redirect Page in Appointments

[coach_izzy]

One of the features I'm looking for is the ability to redirect my clients to a custom page after they book their appointments. I'm able to do this with scheduleonce but I don't see that option in Square Appointments. Am I missing something?

Thank you

[SSA1]

Hello - any updates on this feature? Would like to build a better customer experience and journey. And though noted for a different reason, similar strong concern of breaking the chain.

[DashBarBrickell]

Can you elaborate more on this? From my understanding the JavaScript code lives with Square and not on our site to manipulate. 

[beautifulco]

@DashBarBrickell  Well, regardless of where the script is loaded from, all Javascript is executed in the Browser. If I were going to attempt, I would first try to simply bind an event to the final button click, given that it has some kind of unique identifying ID or Class. Since the elements are likely created dynamically, it will be a little more complicated.

Besides the fact that an update on Square's end to the JS file could break your site, you could always host their JS file and execute locally. Depending on your site setup, you could even automate a daily update of that JS file from the official Square version.

I should get around to actually testing all this within the next month.

[TorontoHeadshot]

SEJ or search engine journal. An SEO site just posted an article outlining the most common way PPC ad budget is wasted.

What do you think the number one way PPC ad budget was wasted? Lack Of Conversion Tracking!

https://www.searchenginejournal.com/the-most-common-way-ppc-ad-budget-is-wasted/377880/?utm_source=e...

I can't believe that this request was made back in 2016 and it STILL has not been addressed!

You say that Square developers and project management are not ignoring feature requests. Well, I have to call bull on that statement. You're trying to tell us that in 4 years it's not been possible to add a redirect field to the process? Meanwhile, you add features like taking a credit card payment over the phone which, I don't know, seems a little more complex than a redirect. You come out with a revamp of the Square Store. Yeah, you want to compete with Shopify we get it. But guess what, so do all of us and not being able to determine what is working with our advertising and what isn't is costing us money.

What's the bet that you yourselves have conversion tracking all over your site so you can see what ads work to sell your services and your hardware. Why are you ignoring us then since you understand how important this function is.

Enough beating around the bush. Get on with this. There's more than enough interest already. 

[sravis]

There needs to be a way to track ad conversions for booking appointments. It is embarrassing that a feature to add a tracking code or even just a redirect to a "Thank you" page is not present. I have seen threads requesting this feature going back to 2016.

Get with the times, Square! 

[sravis]

It is embarrassing that Square has not yet added this feature!

Google Tag Manager can not read code within an iframe. The simplest solution would be for the booking embed to allow a redirect to a custom "Thank you" page. Should take all of 10 minutes for the developer to add this.

Until this feature gets added, there is no way to track how well ads are working.

Shame on Square for not being there for businesses that rely on this software. 

[beautifulco]

Following up for anyone tracking this post. Square just released their Beta of the Bookings API.  This technically provides all the functionality that a developer would need to implement a custom booking system integrated into your business's existing site without having to visit the Square site at all. In this scenario, you would be able to track much more than simply the appointment completion from ads or emails, you would also be able to track any and every action in the process of getting to that point.

[TorontoHeadshot]

@beautifulco 

That's great and all but I have to ask you.

Is this in any way related to what customers have been asking for?

An API requires development to do anything. Most of the users here are not developers, we're small business owners. Most of us won't be able to utilize an API nor the financial resources to pay a developer to create a custom application for us. 

APIs are complex and take a lot of work to build out on your end. So Square, instead of listening to customers and popping out something dead simple and making it easy for us to use spent a tonne of cash building out a platform that almost none of us are going to use.

Does that sound about right?

Whomever is doing product management, they need to be replaced.

[beautifulco]

@TorontoHeadshot 

That's a fair perspective.

However, I definitely wanted to mention it here, because a developer, or someone with the right motivation could build out a solution and make it available to ALL Square users on a subscription basis. This would be extra $$$ per month, but if the price is right, it would solve your issue without needing to develop something on your own.

[kellyj]

@TorontoHeadshot 

I definitely hear your concerns but I do want to explain a bit of the process of features requests and why some get launched and others do not. You are seeing platform building - and that does not necessarily mean each team works on a feature request as a whole that is prioritized, but they are subparts of specific teams and platforms.

For instance you're looking for redirects with Square Appointments. This will solely be an Appointments lift with conversion tracking possible. As far as blockers to launch, usually when something like this seems easy - it is dependent on a many other substructures and cross team functionality being implemented, which causes the foundational work to be done before the "easy stuff" can be completed.

For this specific request, I will circle back to the Appointments team and find out if we can get any specific timeline or roadmap if this is available and anything that may be coming up as a blocker for us to get a more solid answer for you. 

Appointments has made some huge strides this year releasing many new products, and many of our launch timelines changed due to covid response this year. Let me see what I can uncover specifically, and hopefully shed more light on this for you.