Payroll imports commission twice for refunded/voided appointments

[hunter1123]

I just wanted to share my experience, as I'm still a new business owner and I'm just passing 1 year of business, and this is the first month we've had a lot of issues with some transactions. First off, Square does NOT have a void feature, once a sale is checked out, the only thing you can do is refund. So I just wanted to let other new business owners/sellers to keep in mind, *when a customer is refunded (whether the sale was an accident or an actual refund) * IF COMMISSION WAS ALLOCATED TO AN EMPLOYEE ON THE REFUNDED SALE, IT STAYS ALLOCATED TO THEM AND NEEDS TO BE MANUALLY ADJUSTED AT PAYROLL.

The problem I'm running into is I had somebody accidentally click that they tendered cash when the customer was paying with card, the employee refunded and processed another sale with card, so the employee that only did ONE service is paid TWICE and is REPORTED TWICE IN TEAM SALES

I don't know if I missed a memo somewhere along the line of opening my business but DO NOT make the same mistake I made by missing this reporting/payroll glitch or error that square is aware of. *NOTE all of the information in this post was confirmed by a square customer service phone agent*

[JJ_]

Hello @hunter1123

Thank you for taking the time to voice your experience and concern with your situation. I know this will definitely not only Other Sellers but our team as well when working on future improvements to the platform.