Online booking

[Hollyb1]

My clients all of a sudden can't access my schedule online. It keeps reading that online scheduling isn't available at this location. Not sure what happened. I have been using this system for 7months. I have the online scheduling option selected.  

[Goldneye]

HI, regarding the Free Plan, on April 26 the new pricing structure was implemented.  You would have needed to select the appropriate Paid Plan.  The announcement regarding the new structure was on January 20.

Square Pricing Plan Announcement

https://www.sellercommunity.com/t5/Product-Updates/New-Square-Appointments-Pricing-Plans/ba-p/334905

Square Appointment Pricing Plans

https://squareup.com/us/en/appointments/pricing

[ericstoltz]

That's not a solution. Even the free plan includes online booking. I have the same problem and I have a Plus account.

[ericstoltz]

I have the same issue. Can someone respond?

[JJ_]

Hey there @ericstoltz I was able to access and test a booking on your site without any issues. If you are still experiencing this behavior please reach out to our Appointments Team so they can look closer into this for you.

 When you have a moment, please reach out directly by logging into your Square account and heading here.

[ericstoltz]

I discovered the reason for this. No staff had "available for booking online" selected. We've been having problems with one staff member who's not available randomly being available for booking by customers even though we never changed the settings. This time the opposite happened; without our changing anything everyone was randomly unselected as available for booking online. Mysterious and frustrating, but now we have a workaround.

[FernettDesigns]

I have activated my book online services and every time I try to go to my website to see if I can book a test appointment it's acting as if I have no availability. How can I fix this? I have gone through every possible thing on here and nothing seems to work. I even deleted the services and made a new one and still nothing. please help! 

[JJ_]

Hey there @FernettDesigns

For this one, I will recommend you get in touch with our Messaging and Email Support Teams here. They will be able to look into this situation for you you.

[FernettDesigns]

I will thank you!