My clients can’t book through google. When they press the book button , the calendar isn’t open

[VicieJ]

My clients can’t book through google. When they press the book button , the calendar isn’t open for booking. I’ve lost money. Please help.

[_Violet]

Hi @VicieJ - I see this is your first post in the Seller Community so I'd like to officially welcome you! 🎉👏

I reached out to the Square Appointments Team so they could take a look into this. Here's what they let me know:

"Based on the address, it looks like this business may be located in Walmart, and the address they have with Square doesn't match up with the business address they have listed on Google. They have to have the address be the exact same between Google and Square, even something as small as a period after St. on Square by no period after St in Google, will prevent it from syncing."

I hope this information is helpful but please do let me know if you have any additional questions.