Is it possible to setup Appointments to be booked on the hour?

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[The title of this thread has been edited from the original: On the Hour appts]

I’m trying to set my appts to where ppl can book on the hour or according to service duration & i’ve tried doing it through the appt settings tab but my appt slots are still showing up on the half hour setting. It no longer even gives the option to choose “on the hour” but the “according to service duration” option is not applying. 

[Stacelyn24 · Accepted solution]

It sounds like you’re having some challenges with configuring your appointment slots. Here’s how to set your appointments to allow booking on the hour or according to service duration:

1. Check Appointment Settings:

   • Go to the Appointments section in your Square Dashboard.
   • Navigate to Settings, and then look for Booking Preferences.

2. Set Booking Options:

   • Under Booking Settings, ensure that the “Allow clients to book appointments” option is enabled.
   • If you want to book on the hour, look for the “Appointment Intervals” setting. You should be able to select “On the hour” or “According to service duration”.

3. Service Duration Settings:

   • Make sure each service you offer has the correct duration set. For instance, if you have a service that lasts 1 hour, set that specifically in the service details. This will help Square calculate available times based on the service duration.

4. Saving Changes:

   • After adjusting these settings, make sure to save any changes before exiting. Sometimes, not saving can lead to the previous settings being retained.

5. Clear Cache/Refresh:

   • If your settings still aren’t reflecting as expected, try clearing your browser’s cache or refreshing the page. Alternatively, you can log out and back into your Square account to see if the changes take effect.

6. Testing:

   • After making these adjustments, do a test booking to see if the slots now appear correctly as you intended. Check different services to ensure they reflect the appropriate booking intervals.

If you’ve followed these steps and are still encountering issues, it might be helpful to reach out to Square Support directly for assistance. They can provide specific guidance based on your account settings and help troubleshoot any ongoing problems.

I hope this helps you get your appointment slots set up the way you want them!