- Subscribe to RSS Feed
- Mark Thread as New
- Mark Thread as Read
- Float this Thread for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
How do I turn off pre payment?
My Square has, out of the blue began requiring clients a pre payment in order to book online. I can't figure out why, or how to reverse it. From the Payments and cancellation Page, I see this option, the following option, but I don't see any way to turn this option off. I have Free Square, so far, so am not able for charge a cancellation fee, but for some reason now I'm charging them full price. I really want this featured turned off. Thanks for any help.
"Require Prepayment
Allow customer to add a tip at time of booking
We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
- Subscribe to RSS Feed
- Mark Thread as New
- Mark Thread as Read
- Float this Thread for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
@Sleeky The way to turn it off is there, but not completely intuitive, to say the least. Think of this screen in this way — AT LEAST ONE and ONLY ONE of these options must be selected. So, if you want to turn off “Require Prepayment” you have to turn on the option above it to enable “Booking without No Show Protection” or “Booking with No Show Protection” if you are a Plus subscriber and want to use that option. One is required. Since turning on one of the options opens up more options, that can be confusing and it took me a few minutes to realize what is going on.
Just touch on the radio button to the right of “Booking without No Show Protection” and your customers will no longer be required to pre-pay.
Let me know if you have any other questions.
If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.
Piper’s Ice Cream Bar, Covington KY USA
Website
Click here to see a list of third-party apps I use to add functionality to my Square account!
जो है सो है
- Subscribe to RSS Feed
- Mark Thread as New
- Mark Thread as Read
- Float this Thread for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Yay!! Thank you so much!!!!! Have a great day.