How can I rearrange order of services listed on menu?

[Pamela7]

The title of this thread has been edited by a Square Moderator from the original: "service menu order"

Holy moly. I’ve just read the most confusing thread about this. I thought it might be better to start from scratch.

I have dragged and dropped services into the order I want on the menu. I hit publish. 

When I view the online booking site, the items are in a completely different order. 

What I see and what the clients see are two different things. 

Help!

[_Violet]

Hi @Pamela7 - I'm sorry to hear that this issue with your booking site has brought you to the Seller Community! 😥

I'm going to consult with the Square Appointments support team on this one to get the best answer for you. I'll reach back out to you here once I gather more info!

[_Violet]

Hi there again, @Pamela7 - Thanks for your patience 🙏

The Appointments Team let me know that you can change this by logging into your Square Dashboard and going to Online Booking > Channels > Locations > Manage > Manage Service and Category Order (as shown below).

I hope this information is helpful, but please do let me know if you have any additional questions 🙂

[Pamela7]

Hi Violet. I did that. At least 4 times. The result (which I “publish”) continues to look different than what clients see. What I’m asking is: what if you’ve already done the things you’re supposed to do and they didn’t work?

[Laurie_ · Accepted solution]

Hi @Pamela7,

Thanks for giving those steps a go on your end!

To clarify, after you hit Publish and view your site on your own device, do you observe the changes reflecting correctly? Also, is this issue reported by all of your clients or just a select few?

I'm asking because I've encountered a similar issue with another seller, and it was resolved when clients cleared the cache on their devices and reloaded the site. I understand you may have already advised them to do this, so if the problem persists after clearing the cache, please let us know in your response.

[Pamela7]

Thank you Laurie. It’s something I’ve noticed on my own device and a few clients have told me. I can see that clearing the cache will be effective, but is quite inconvenient. I often change up my services and am not going to be able to advise people how to clear the cache. I’m glad to know that first time visitors will be seeing the menu as I’ve arranged it though.