Discount Codes to be used when booking an appointment online

[JuniperRising]

I'd like to offer a special for clients for booking online, but there is no option for them to enter in a discount code when booking their appointment. This would be an essential asset to business marketing, promotions and bookings. It's important to have pre-paid booking options, but if i want to offer a discount, there doesn't seem to be any way to do this

[#2]

Yes, We do need that. 

[#3]

Talking with a rep yesterday I learned that the services (which I use for my healthcare practice linked to my online appointments via desktop), does not have the option for coupons, gift cards, or payment options like Afterpay.

I was trying so hard to figure it out because I could see the coupon I generated for "items" and on the square app (for manually entered appointments).

Please work on including these much needed features!! thank you. 

Case: 72437319

mahdiyahasiya

[#4]

WOW, finding this thread really opened my eyes on how LONG this feature has been requested and Square done nothing... more than 4 years... 

Not only discount coupons are essential for appointments but also there is no option for gift cards which are also sold by Square Online... but can't be used on Appointments? Doesn't make any sense right?

We sell skateboarding lessons, and a lot of people want to give them as gift cards for Christmas and Birthday, but they can't use the option to book online like everyone else, they need to call us and we have to block the slot with no payment, hoping they will show up to be able to charge the gift card or apply a discount in person when they arrive. 

I am tired of waiting for this to change... the recent new updates in Square have been so useless, at least for my business, and this essential feature still missing... I feel like the only solution is to look into moving to another software... 

[#5]

Hi @janiced 👋 

While it is possible to apply a discount to a service when charging a client in-person for a service using the Square Point of Sale app, it's currently not possible for your clients to use a discount or coupon code when booking an appointment using your Appointments booking site - this is being tracked as a feature request at this time.

[#6]

Currently there isn't a way for your customers to use coupons or promo codes for Appointments booked from your online Appointments booking site. We're tracking this feature request! 

In the meantime if you use Square Marketing to send customers coupons you can apply those coupons at checkout from Appointments app. (And you can create a discount and apply that at checkout when your client arrives for their appointment.)

[ashc]

Thank you for your feedback @AlignTherapy!

We'll be sure to update this thread if this feature ever becomes available. 

[YoreStudio]

I run a rehearsal studio for bands, and we require prepayment of the full amount in order to book. We are trying to make the booking process as automated as possible, so that we can keep our staffing and overhead minimal and keep offering a great service at a low price. So we rely on most of our clients to book their own time online and pay for it in advance, and being able to offer discount and promo codes would be a huge incentive to keep bring people back and getting new clientele. Seems odd that it isn’t a feature already included in booking online appointments. Please add this feature!

Also, please add the ability to book over multiple days, musicians are night owls, and they often want to come in late into the night, so we are available 24 hours a day, would be nice if our clients could book appointments that go past midnight.

[isabelle]

Hey @YoreStudio!

Thanks for the additional input. We can understand how this is important to your business, and how discount codes would improve your booking process for clients.

Being able to book within more than one day at a time is a great feature request that we've heard in the past. I can see how it's frustrating to be unable to book an appointment between 11pm-2am (the following day). We will post in this thread when we have an update. Thanks again for posting! 🙌

[Lemonclear]

I'm assuming since this has been in the feature requests for 3 years it will never be resolved. Anyway, I'm following this just in case. Adding discount codes to online booking should be a priority

[nika]

Hi @Lemonclear. I went to see if I could find any updates on this feature request but I wasn't able to find any new info to share. I'm really sorry. We never say "never" when it comes to feature requests, but unfortunately some do take longer than others to implement. 

We'll be sure to update this thread if there's any new development that comes along.

[ssiebens]

I also do all my appointment booking online. I don't collect money in person, so there is not opportunity to apply coupons via the app.

I'm working on raising my prices and would like to provide my current customers with a coupon/discount to reward their loyalty and ease their financial pain for the first few months after the price increase. 

I'm disappointed to find that it's not possible with square appointments. I think this is a whole and necessary part of any software taking in money.  what's up?

this thread has been going for three years.  what is an ETA for coupons/discount for appointments? 

[JustinC]

@ssiebens - 

I hear ya and I understand why you think your voice has fallen on deaf ears given how long this feature has been requested.  The Product Team works hard to prioritize everyone's needs, but as @nika mentioned, some requests do take longer than others to implement. Nonetheless, we'll be sure to notify you first if anything changes.

Thanks for your continued patience. In the meantime, if you're interested, check out this thread to get insight on the life of a feature request. 

[aamore77]

How do I create and redeem a coupon code for a prepaid service appointment?

Thank you!

[isabelle]

Hey @aamore77-

Thanks for posting in the Seller Community.

Right now, there isn't a way for your customers to use coupons or promo codes for Appointments booked from your online Appointments booking site. We're tracking this feature request, and will post updates in this thread when we have ones available. 

[ask4adam]

Three years later and this simple feature has still not been implemented?