Discount Codes to be used when booking an appointment online

[JuniperRising]

I'd like to offer a special for clients for booking online, but there is no option for them to enter in a discount code when booking their appointment. This would be an essential asset to business marketing, promotions and bookings. It's important to have pre-paid booking options, but if i want to offer a discount, there doesn't seem to be any way to do this

[#2]

Yes, We do need that. 

[#3]

Talking with a rep yesterday I learned that the services (which I use for my healthcare practice linked to my online appointments via desktop), does not have the option for coupons, gift cards, or payment options like Afterpay.

I was trying so hard to figure it out because I could see the coupon I generated for "items" and on the square app (for manually entered appointments).

Please work on including these much needed features!! thank you. 

Case: 72437319

mahdiyahasiya

[#4]

WOW, finding this thread really opened my eyes on how LONG this feature has been requested and Square done nothing... more than 4 years... 

Not only discount coupons are essential for appointments but also there is no option for gift cards which are also sold by Square Online... but can't be used on Appointments? Doesn't make any sense right?

We sell skateboarding lessons, and a lot of people want to give them as gift cards for Christmas and Birthday, but they can't use the option to book online like everyone else, they need to call us and we have to block the slot with no payment, hoping they will show up to be able to charge the gift card or apply a discount in person when they arrive. 

I am tired of waiting for this to change... the recent new updates in Square have been so useless, at least for my business, and this essential feature still missing... I feel like the only solution is to look into moving to another software... 

[#5]

Hi @janiced 👋 

While it is possible to apply a discount to a service when charging a client in-person for a service using the Square Point of Sale app, it's currently not possible for your clients to use a discount or coupon code when booking an appointment using your Appointments booking site - this is being tracked as a feature request at this time.

[#6]

Currently there isn't a way for your customers to use coupons or promo codes for Appointments booked from your online Appointments booking site. We're tracking this feature request! 

In the meantime if you use Square Marketing to send customers coupons you can apply those coupons at checkout from Appointments app. (And you can create a discount and apply that at checkout when your client arrives for their appointment.)

[mdf92380]

Is there any update on this request at all Square Peeps?    I'm in the process of expanding and changing my business, which will now include retail.   I like how integrated things are, however, these Appointment Booking Site request(s) are extremely important to us and it's seriously hindering our ability to create sales.    I am so discouraged that I have begun to look for a new booking software that also integrates retail & e-commerce solutions.    😞

[FLXBestWineTour]

Doesn't seem like too much of a stretch to add a feature that they already have on Item sales to Appointments, so hopefully their coding staff will figure it out soon.

[Imag3]

This issue hasn't been addressed and its been YEARS. WTF.

[jsfitandwell]

Want to be notified about any updates on this as well! This would mean a lot to me and my long-term clients that deserve a family discount.

[Mish_]

Jan 2017 original post.

15, yes, fifteen pages of replies wanting discount codes on appointments booking online.

It's now Aug 2021 and the entire planet has moved online for booking all sorts of things and "do it in person" just isn't a thing anymore.

I'm going to have to set all my prices to $0 as a work-around, and then charge clients later as I have a series of discounts up to 100% off so I can support non-profit workers.

If you can do it with Items, you can do it with Appointments.

[vghjhv]

I am once again recommending ACUITY SCHEDULING (no I am not sponsored) because it has now been 4.5 YEARS since the OP and Square has done absolutely nothing to address this. Why? Because they want you to BUY THE ADDON. And if I'm going to spend money on an appointment service I might as well spend the same amount with a company that has all the bells and whistles and CLEARLY SHOWS WHAT THEY DO AND DON'T PROVIDE UPFRONT and doesn't hide the fact that they won't offer something as basic as discount codes. It's honestly ridiculous, as coupons are a fundamental part of retail sales.

[rockyylikee]

Hello, when will Square add a discount or coupon feature at client checkout. It's be difficult.

[DukeMorse]

This needs to be a feature for Online Booking (Appointments).  Quite a few of us offer services and would like to offer specials and discounts which can be applied at checkout when they book their appointments.

[skbysk]

Wow... I can't believe its been nearly 5 years and 15 pages of comments with this same issue. I have my clients prepay for their appointments (too many instances of people using "fake" credit card numbers, so when they cancel I am unable to process cancellation fee). So I can't offer my clients a discount code when booking. There is also no way for me to add a discount after they've booked. There is no way for me to go back during checkout and refund them a partial amount. The only solution is to completely refund them the entire purchase, leaving them to wait 3-7 days for their money back, and then charge them a SECOND time. As a client I would be **bleep**ed if that happened to me. Very frustrating that they make this SO difficult. And don't get me started on only offering certain services during certain days/time blocks...... 

I'll look into other platforms.

[FLXBestWineTour]

Do you suppose the Square staff are laughing at us right now? Like, "Hey Joe! Check this out! They're still begging us to get discounts on their appointments after all this time!! HAHA LOSERS!"