Customers must re-input credit card every time they book online?

[Edit_Esthetics]

Hello!

I’ve been struggling to figure out how to make it so when my clients book online, they don’t have to put in their credit card information every time. So far, it seems my appointments recognize each profile, but my clients have to re-input their card every time they book online. So now I have customers with same card on file 5+ times and it’s making it inconvenient for people to rebook. Is there a feature I’m missing? I appreciate having the card feature for new clients and don’t want to turn it off. But I don’t want to hinder my current clientele.

Thanks!

[_Violet]

Hi @Edit_Esthetics - Thanks for reaching out to us here on the Square Seller Community👋

You can utilize the Card on File feature as an optional selection that your clients can make when booking an appointment that will allow them to save their card for future purchases. Card on File saves the card to the customer’s profile in your Customer Directory and allows you to charge it whenever you want. This is always optional to the customer and they can unlink their card at any time.

I hope this information is helpful but please do let me know if you have any additional questions.