We really need the ability to block certain clients from scheduling. No just declining them. There are those finding ways around the decline by utilizing another email address etc. Thank you
This forum doesn't seem to work getting this feature to the proper channels. It for the customer to feel like they are getting some where but they are not. Maybe start to go to twitter and call them out because at this point Square has shown that they are NOT for solo practitioners and their safety! It has been YEARS of this now. YEARS!!! 35 pages of this request up to this point. Look into GlossGenius for booking if you are a esthetician or massage therapist.
Agreed! This has been one of the features missing. I used to use an online booking system that allowed you to toggle or “turn off” booking ability for that client specifically. I typically don’t have an issue with clients booking online but when they are not a fit with my business anymore and can’t respect my time, it’s necessary. This is a feature that is needed, regardless of no show protection being in place.
Re: Block Clients - Status changed to: Has Product Insight
Posted
07-30-2022
Hi all 👋 Apologies for the delayed response here but I have returned with some insight from the Square Appointments Product Team! I'll share what they've told me below:
"We don’t have a specific feature for this yet but it’s on our roadmap this year. However, many of our Appointments Sellers are already enrolled in Risk Manager, and can use the Risk Manager’s “Block payment cards” feature to block buyers from booking if the Seller has prepayment or no-show turned on. Unfortunately, there isn’t a good way to block clients from booking if the Seller doesn’t use prepayment or no-show, but this is on our radar for this year."
To learn more about how feature requests work, please see this post from one of our Seller Community Moderators. In the meantime, keep an eye out for any updates, here, in our Seller Community. We appreciate your input! 🙂
We really need the ability to block certain clients from scheduling. No just declining them. There are those finding ways around the decline by utilizing another email address etc. Thank you
Nothing new to report on this at the moment, but it seems to be gaining more interest lately so hopefully we can figure out a way to help with situations like this.
Thanks for sharing this feedback. I can totally see where this feature would be useful for difficult clients and I'll share your feedback with the Appointments team. I've moved this to the Feature Request board where we can track this request.
I too would like this feature. I'm sorry for replying to your comment but could not find where to include my 2 cents. I also have clients who no show or behave inappropriately. I personally do not like to require CC info in order to book but would like to penalize a no show specifically with CC requirement or block a client for repeat offenses or inappropriate behavior. Having control of our client base is important in the Massage therapy field. By the way, I very much like Square, thank you!
@tmama This is definitely on our radar and I know it's a really important feature so thank you for your post. I've moved this to existing thread you mentioned, that way if we have an update to share we can notify everyone at the same time.
We appreciate you sharing your thoughts around this @hlmcall
I definitely see where you're coming from, and hopefully we can get some movement around this in the upcoming product changes. I don't have anything new to share, but keep an eye out for updates.
Can we please have a feature that gives us the option to block specific clients, when being harassed or getting no shows I want to be able to block that customer.
I don’t want to make my clients put in their card information when making an appointment with the no show protection. And doing the approved/denied appointment choice is a pain. Especially when we can’t sit on our phone every second to approve or deny appointments.
so can we please just get the option to block someone?
I vote to make it an option in 2020!!! Let’s go
The last time there was discussion of this was 2017. It’s been a while so let’s talk about this again please!
Can you please make a setting under customers that if they no show for an appointment more than once you can go to their name and click do not allow to book future appointments? I know I used to be able to do that on booker.
Hi there, @MrCarter3 - thanks for taking the time to post here.
I've gone ahead and moved your post to a similar thread of Sellers asking for this same feature. This answer from EJ may be the best workaround we can offer until this feature is fully developed.
Thanks for your patience, here! We will be sure to vocalize any updates going forward.
It seems like the ability to block clients has been a topic for quite some times that has been discussed on this forum many times. It's pretty apparent that your users really want this feature to be added and also need this for their business to protect themselves from predators or clients that are inappropriate.
So the question is when are you going to implement this feature?
@purebeautyvt I'm adding this to our Feature Request board for Appointments I think this is a great request, particularly as you've gone to all the effort of setting up your policy! We'll share any updates in this thread and you'll be notified.
We don't have any shareable timeline for when this feature will become available. As soon as we have an update to share, we will be sure to vocalize it here. Thanks so much for your patience.
