We really need the ability to block certain clients from scheduling. No just declining them. There are those finding ways around the decline by utilizing another email address etc. Thank you
This forum doesn't seem to work getting this feature to the proper channels. It for the customer to feel like they are getting some where but they are not. Maybe start to go to twitter and call them out because at this point Square has shown that they are NOT for solo practitioners and their safety! It has been YEARS of this now. YEARS!!! 35 pages of this request up to this point. Look into GlossGenius for booking if you are a esthetician or massage therapist.
Agreed! This has been one of the features missing. I used to use an online booking system that allowed you to toggle or “turn off” booking ability for that client specifically. I typically don’t have an issue with clients booking online but when they are not a fit with my business anymore and can’t respect my time, it’s necessary. This is a feature that is needed, regardless of no show protection being in place.
Re: Block Clients - Status changed to: Has Product Insight
Posted
07-30-2022
Hi all 👋 Apologies for the delayed response here but I have returned with some insight from the Square Appointments Product Team! I'll share what they've told me below:
"We don’t have a specific feature for this yet but it’s on our roadmap this year. However, many of our Appointments Sellers are already enrolled in Risk Manager, and can use the Risk Manager’s “Block payment cards” feature to block buyers from booking if the Seller has prepayment or no-show turned on. Unfortunately, there isn’t a good way to block clients from booking if the Seller doesn’t use prepayment or no-show, but this is on our radar for this year."
To learn more about how feature requests work, please see this post from one of our Seller Community Moderators. In the meantime, keep an eye out for any updates, here, in our Seller Community. We appreciate your input! 🙂
We really need the ability to block certain clients from scheduling. No just declining them. There are those finding ways around the decline by utilizing another email address etc. Thank you
Nothing new to report on this at the moment, but it seems to be gaining more interest lately so hopefully we can figure out a way to help with situations like this.
Thanks for sharing this feedback. I can totally see where this feature would be useful for difficult clients and I'll share your feedback with the Appointments team. I've moved this to the Feature Request board where we can track this request.
This is RIDICULOUS!!! This ban/block feature has still not been added and its been almost another 3 years.... how many people does Square need to agree? There are so many of us who need to block a specific client. I don't wanna have to "deny" their request and potentially have them contacting me as to why...
I was on the phone with square yesterday and they are supposedly supposed to get to the bottom of this soon…. It has something to do with getting permission from phone carriers…..
They don’t care. They don’t listen to any of us. I got shifted through their chat “assistant” to text to website to phone call… to one, two real humans (neither could help me) and then a final transfer to “the appointments team” where after 30 seconds I heard a loud “click” and then dead silence… I waited another 6.5 minutes to be sure they had ACTUALLY hung up on me. It was over 23 minutes total for the call.
Don’t hold your breath waiting for any changes here.
It's been 6 years since this issue was brought to their attention. I am thankful I have not needed this feature as of yet but I see how this is a complete oversight on Square's part. I don't like the fact that I am paying money for such an outdated platform. I even hate having to ask clients to bring out a physical card instead of using the card on file because Square charges more to use the card on file. Makes no sense! Can anyone recommend alternatives that have these features and more? TIA
As a massage therapist thay uses this software the ability to do this would help so much. When clients make me feel unsafe the ability to block them would be amazing.
I would like to bring this discussion back up hoping that it brings some momentum square. We really would love to have a block option. I love square but have considered switching just due to not having this option
