We really need the ability to block certain clients from scheduling. No just declining them. There are those finding ways around the decline by utilizing another email address etc. Thank you
This forum doesn't seem to work getting this feature to the proper channels. It for the customer to feel like they are getting some where but they are not. Maybe start to go to twitter and call them out because at this point Square has shown that they are NOT for solo practitioners and their safety! It has been YEARS of this now. YEARS!!! 35 pages of this request up to this point. Look into GlossGenius for booking if you are a esthetician or massage therapist.
Agreed! This has been one of the features missing. I used to use an online booking system that allowed you to toggle or “turn off” booking ability for that client specifically. I typically don’t have an issue with clients booking online but when they are not a fit with my business anymore and can’t respect my time, it’s necessary. This is a feature that is needed, regardless of no show protection being in place.
Re: Block Clients - Status changed to: Has Product Insight
Posted
07-30-2022
Hi all 👋 Apologies for the delayed response here but I have returned with some insight from the Square Appointments Product Team! I'll share what they've told me below:
"We don’t have a specific feature for this yet but it’s on our roadmap this year. However, many of our Appointments Sellers are already enrolled in Risk Manager, and can use the Risk Manager’s “Block payment cards” feature to block buyers from booking if the Seller has prepayment or no-show turned on. Unfortunately, there isn’t a good way to block clients from booking if the Seller doesn’t use prepayment or no-show, but this is on our radar for this year."
To learn more about how feature requests work, please see this post from one of our Seller Community Moderators. In the meantime, keep an eye out for any updates, here, in our Seller Community. We appreciate your input! 🙂
We really need the ability to block certain clients from scheduling. No just declining them. There are those finding ways around the decline by utilizing another email address etc. Thank you
Nothing new to report on this at the moment, but it seems to be gaining more interest lately so hopefully we can figure out a way to help with situations like this.
Thanks for sharing this feedback. I can totally see where this feature would be useful for difficult clients and I'll share your feedback with the Appointments team. I've moved this to the Feature Request board where we can track this request.
Thank you for taking the time to share your interest in this feature @Ellhd. There's a Feature request placed for this here. I suggest you Like and Comment sharing how this feature would help your business.
Would also like this feature. As a massage establishment, we sometimes have clients we don't want to do business again (either too many no-shows, or inappropriate remarks/requests, etc)
I use everything in square except for appointments because of this issue. We do not allow first time color clients to schedule online, we require a consultation. I am worried that simply declining the service will not be enough, people never read everything and I can see this causing issues. Please make my life easier and add this feature so I do not have to use a separate booking system.
I've merged your post to this thread, where someone else had the same question, @Diedra. While banning a customer from making a booking isn't currently available, some workarounds you could consider have been shared here as well.
pretty basic for any appointment OS. Even the most derelict software has this option, why was it not included in the demanded pay option? You include the useless process time option, but I still can’t ban unwanted clients and have to approve every single appointment? Come on square, get your act together and put this extremely simple request into practice
It’s 2022 and I’ve seen threads going back to 2017 requesting a client block feature. This is a safety reason. And most definitely NEEDED feature. I absolutely love square, but this “no block client” feature is becoming increasing problematic for my business. I really don’t want to leave square, but this might be a consideration for me if I keep experiencing what I’m experiencing with mentally unstable clients.
Please Square make this a priority WE actively have posted this issue on this platform for over 6 years! BLOCKING CLIENTS FROM appointments. Can you place under there profile "customer" under email place a field BLOCKED from booking.
